Lil’ Kickers Programs Lead & Coach Development

Arena Sports; Redmond (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Job summary

The Bay Club Company is seeking a Lil’ Kickers Coordinator to lead Lil’ Kickers and Skills Institute sessions on-site and at satellite locations, while building a strong staff and delivering outstanding customer experiences.

You will work with families, manage payments, and drive program growth, revenue goals, and franchise procedures, ensuring a high-quality, welcoming environment for participants and parents alike.

Qualifications

• Strong communication, organization, and customer service skills.
• Patience, tact, and professionalism when working with customers.
• Effective training and leadership skills.
• Proficient with management software and computer skills.
• Ability to manage multiple projects.
• Written and oral comprehension and expression abilities.
• Familiarity with Word and Excel for records and reports.

Responsibilities

• Plan and implement Lil’ Kickers and Skills Institute sessions on-site and at satellite locations.
• Ensure participant payments are collected per company standards.
• Communicate with the families of the participants.
• Develop relationships with the kids and their families.
• Hire and train Lil’ Kickers Coaches to create a dynamic team aligned with the mission.
• Continuously develop coaches to achieve goals; conduct performance reviews.
• Manage coach schedule and payroll tasks.
• Communicate program information to staff and enforce policies.
• Understand and support Dash/Facility Software usage.
• Review program revenue and reports with General Manager.
• Establish program and revenue goals.
• Evaluate equipment costs and plan future expenses.
• Coordinate weekly manager schedule for coverage.
• Maintain knowledge of Lil’ Kicker franchise procedures.
• Participate in marketing program development and communication to staff.
• Ensure customers receive exceptional service and leave with a positive experience.
• Address customer requests or concerns.

Skills

Communication skills

Organization

Customer service

Patience and tact

Leadership skills

Computer skills

Multi-project management

Written comprehension

Oral comprehension

Word and Excel proficiency

Education

Soccer experience

CPR Certification

Tools

Dash/Facility Software

Job description

The Bay Club Company is seeking a Lil’ Kickers Coordinator to lead Lil’ Kickers and Skills Institute sessions on-site and at satellite locations, while building a strong staff and delivering outstanding customer experiences.

You will work with families, manage payments, and drive program growth, revenue goals, and franchise procedures, ensuring a high-quality, welcoming environment for participants and parents alike.