Lighthouse Case Coordinator

Aspen Dental Jobs; Myrtle Point (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading dental service provider in Myrtle Point seeks dedicated customer service professionals to assist with various tasks including maintaining billing trackers and supporting case inquiries. The ideal candidate should have a high school diploma and experience in fast-paced environments. This role offers flexible remote hours and a competitive salary of up to $22 per hour.

Benefits

Generous benefits package

Paid time off

401(k) savings plan with match

Qualifications

• Experience working in a fast-paced, customer-driven environment.
• Desire to exceed customer service expectations.

Responsibilities

• Maintain the Lighthouse Queue and Tracker spreadsheet.
• Prepare LabRx scripts for cases in the Lighthouse Queue.
• Maintain the Lighthouse Billing Tracker for accuracy.
• Provide support for case tracking inquiries.
• Instruct office team members on protocols as needed.

Skills

Customer service

Data entry

Proficient with Microsoft Excel

Education

High School Diploma or equivalent

Job description

Why consider this job opportunity

• Salary up to $22.00 per hour
• Generous benefits package including paid time off, health, dental, vision, and 401(k) savings plan with a match
• Opportunity to work remotely with flexible hours (11am-9pm EST or 10am-8pm EST)
• Engage in a dynamic and fast-paced customer-driven environment
• Chance to contribute to improving healthcare experiences for consumers

What to Expect (Job Responsibilities)

• Maintain the Lighthouse Queue and the Lighthouse Tracker spreadsheet, ensuring all necessary data is present
• Prepare LabRx scripts for cases in the Lighthouse Queue to be printed at Lighthouse Print
• Maintain the Lighthouse Billing Tracker and ensure accuracy for monthly billing
• Provide support for case tracking inquiries and respond to office inquiries regarding case status and delivery estimates
• Instruct office team members on 3Shape Communication and LabRx protocols as needed

What is Required (Qualifications)

• High School Diploma or equivalent required
• Experience working in a fast-paced, customer-driven environment
• Desire to exceed customer service expectations
• Data entry experience
• Proficient with Microsoft Excel

How to Stand Out (Preferred Qualifications)

• Organized and detail-oriented mindset
• Experience in customer service support via phone, live chat, or ticketing systems

#RetailHealthcare #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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