LiftSystem Service Engineer

Rolls-Royce; Indianapolis (IN); Hybrid; USD 88,000 - 133,000; Full time

Job summary

An established industry player is seeking a LiftSystem Service Engineer to join their dynamic team in Indianapolis. This role involves leading investigations to ensure the safe operation of systems while collaborating with multidisciplinary teams. The ideal candidate will possess a strong engineering background and the ability to communicate effectively with both customers and regulatory bodies. The company promotes a culture of safety and innovation, offering excellent development opportunities and a competitive salary package. Join a forward-thinking organization that values your contributions and supports your professional growth.

Benefits

Competitive Salary

Bonus

Employee Support Assistance

Employee Discounts

Relocation Assistance

Qualifications

• Bachelor's degree in Engineering with 2+ years of relevant experience required.
• Experience in root cause investigation and safety investigations preferred.

Responsibilities

• Lead execution of Engineering Investigations to determine root causes.
• Innovate to solve technical problems and improve reliability.

Skills

Root Cause Investigation

Technical Problem Solving

Collaboration

Communication with Regulators

Engineering Principles

Education

Bachelor's degree in Engineering

Master's degree in Engineering

JD/PhD

Job description

Job Description

Job Title: LiftSystem Service Engineer

Working Pattern: Full time

Working location: Indianapolis, IN/Hybrid - 3 Office Days/Week

The LiftSystem Service Engineering team provides technical support for in-service events and proactive analyses to ensure safe operation and to eliminate future customer disruptions. Responsibilities include (but are not limited to) leading the execution of Engineering Investigations (EIs), including Red Top investigations, to determine root cause of in-service events, review of data associated with system health report codes (HRCs), and authoring responses to Technical Queries (TQ) / Technical Variances (TV) in response to customer technical issues. To achieve timely resolution of customer issues, the LiftSystem Services Engineer will lead multidisciplinary teams as part of Engineering Investigations (EI) to determine root cause of in-service events. These teams will include (but may not be limited to) component design, materials engineering, deployed services and program personnel. The LiftSystem Services Engineer will proactively identify threats and take steps to eliminate them before they cause events in the field.

What you will be doing:

• Engaging in an environment of cooperation and collaboration in the Service Engineering team that extends to the rest of LiftSystem engineering, the Field Service Representatives (FSRs) and others supporting the LiftSystem
• Innovating to apply new ideas / techniques to solve technical problems, improve reliability, minimize cost, and reduce maintenance burden
• Leading technical conversations in product level safety boards and in-service reviews with regulatory and airworthiness authorities as required
• Representing the Service Engineering Technical Lead and Chief Service Engineer (as required) internally and with customers while promoting a positive, professional image of Service Engineering and Rolls-Royce

Who we’re looking for:

At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Qualifications:

• Bachelor's degree in Engineering with 2+ years of relevant experience, OR
• Master's degree in Engineering, OR
• JD/PhD
• Must be a U.S. Citizen to be considered for this role

Preferred Requirements:

• Experience and demonstrated capability in root cause investigation including evidence-based practices
• Prior work in support of safety investigations (Red Tops) involving Rolls-Royce products.
• Experience leading the discussion of complex technical issues with customers and regulators.
• Strong system and module level knowledge of the LiftSystem and its interfaces
• Understanding of the LiftSystem assembly and on-wing maintenance practices
• Ability to develop strong relationships with FSRs and overhaul facility (LiftWorks) personnel to influence both fleet and depot operations and practices

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance will be provided if applicable.

Global Grade/Level: GG10

Closing date: May 5, 2025

Job Category Engineering for Services
Job Posting Date 18 Apr 2025; 00:04
Pay Range $88,334 - $132,502-Annually

Location:

Indianapolis, IN