Lift Operations Zone Supervisor - Alpine

Alterra Mountain Company; Alpine Meadows (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free ski pass

Healthcare options

Discounts on gear

401(k) match

Lift tickets

Store discounts

Employee Assistance Program

Job summary

Alterra Mountain Company is seeking a Seasonal Lift Training Specialist for Palisades Tahoe. This role trains employees in lift operations, conducts on-hill instruction, and supports daily department operations to ensure safety and service standards.

The position requires 3 years in Lift Operations with at least 1 year in supervision and a preference for a Bachelor’s degree. Strong communication and organizational skills are essential, along with proficiency in MS Office.

Qualifications

• High School Diploma or GED required.
• Three years’ Lift Operations experience.
• At least one year supervisory experience.
• Bachelor’s degree preferred.
• Experience developing and implementing a training program.

Responsibilities

• Compile training material and conduct classes for lift operators and lead operators.
• Update training material and manuals as needed.
• Create employee files and document all initial training.
• Record on-hill training for each employee throughout the season.
• Assist with updating Guest Experience System and perform related surveys.
• Conduct ski assessments and document scores.
• Support the manager in department operations and coverage when needed.
• May perform duties of zone supervisor, assistant manager or lift operator.

Skills

Training

Communication

Leadership

MS Office

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

MS Office suite

Job description

Seasonal Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Applicants must be at least 18 years of age.

Job Summary:

Trains employees in operation of ski lifts, including classroom lectures and on hill instruction. Assists in the general operations of the department. Assists with the supervising of the Lift Operations department and directing activities of Lift Operators, while establishing and implementing service and safety standards in accordance with Palisades Tahoe policies and procedures.

Hourly Pay:

Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $20.50-28.69 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include but are not limited to the following:

• Compile training material and conduct classes for lift operators and lead operators.
• Update all training material and manuals as needed.
• Create employee files and document all initial training.
• Record on-hill training for each employe throughout the season.
• As needed assist with updating and implementing our Guest Experience System.
• Perform GES surveys on all employees throughout the season making sure to document progress.
• Perform ski assessments as needed on all employees and document those scores.
• As needed help the manager in the general operations of the department.
• On occasion, this person may need to perform the duties of a zone supervisor, assistant manager or lift operator.
• Issue written and oral instructions.
• Occasionally assign duties and examine work for safety, exactness, and conformance to policies and procedures.
• Respond to customer and management complaints.
• Perform or assist subordinates in performing duties of Lift Operators.
• Enforce customer service and safety standards in accordance with company policies and procedures.

Competencies and Job Requirements:

• Able to communicate effectively in written and verbal capacities across all levels of the organization.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access).

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear.
• Must be capable of walking or standing 90% or more of a normal 8-hour work shift.
• Must be capable of occasionally carrying, lifting, pushing, or pulling up to 35lbs.
• Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

• Indoor/Outdoor: While performing the duties of this job, the employee will be exposed to outside weather conditions.
• The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job:

• Various tools and equipment related to operating the lifts.
• Computers and AV Equipment.

Education and Experience:

• Required: High School Diploma or GED.
• Three years’ experience in Lift Operations.
• At least one-year supervisory experience.
• Preferred: Bachelor’s Degree.
• Experience developing and implementing a training program.
• A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

Work alongside California’s best terrain in our vibrant and enthusiastic community. Receive retail and restaurant discounts, season passes for eligible dependents and free tram access. Full-time, part-time, and on-call staff ski free at 14 iconic resorts, including Palisades Tahoe.

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