Lift Operations, Supervisor

Mt. Washington Pediatric Hospital; Norden (CA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

401k

EAP

Free ski passes

50% off food

Free lessons

Ticket discounts

Hotel discounts

Reciprocal programs

Job summary

Sugar Bowl Resort is seeking a Lift Operations Supervisor to lead the daily operation of the lift department. You will supervise Lead Lift Operators and Lift Operators, manage staffing, training, and safety standards, and step in as manager-on-duty when required.

The ideal candidate has strong leadership, customer service, and problem-solving skills, with the ability to handle high-pressure situations and maintain a fun, guest-focused atmosphere.

Qualifications

• Strong leadership and guest-service focus.
• Experience supervising in a fast-paced, guest-facing environment.
• Ability to stay calm under pressure and handle escalations.
• Must be willing to learn new skills and cover multiple roles.

Responsibilities

• Oversee daily operation of multiple lifts and coordinate staff.
• Set staffing plan with manager for conditions and volume.
• Assist with hiring, onboarding, and ongoing training.
• Monitor safety standards and operating procedures.
• Serve as escalation point for guest concerns.
• Step into various Lift roles as needed.
• Enforce safety programs and educate staff accordingly.
• Review logs and reports for accuracy.
• Coordinate with maintenance and ski patrol on conditions.
• Assist in managing equipment and supply needs.

Skills

Leadership

Customer service

Problem solving

Conflict resolution

Self-starter

Safety awareness

Team management

Job description

• Base Pay $25.00 - $30.00 / Hour
• Job Category Lift Operations
• Employee Type 2B (Seas FT)

Contact information

• Email [e-mail]

Description

Sugar Bowl Resort is seeking a Lift Operations Supervisor to help lead the daily operation of our lift department, overseeing multiple Lead Lift Operators and Lift Operators across the mountain. This role carries broader responsibility for staffing, training, safety compliance, and guest service standards across all lift operations, and steps in as manager‑on‑duty when needed. The ideal candidate blends hands‑on leadership with sound judgment under pressure, and can take the work seriously while still having fun on the job.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

• Energetic, friendly, and outgoing, with strong customer service and leadership skills
• Experience supervising or leading a team in a fast‑paced, guest‑facing environment
• Thrives in a sometimes high‑stress, fast‑paced environment, and stays calm under pressure
• Holds courtesy and safety as top priorities, and models that standard for the team
• A self‑starter who determines what needs to be done and takes initiative without direction
• Skis or snowboards at an intermediate level or above
• Strong problem‑solving and conflict‑resolution skills, with the judgment to handle escalated guest and employee issues
• Comfortable acting as manager‑on‑duty in the absence of the Assistant Lift Operations Manager
• Open to learning new skills and supporting other departments as needed ‑ a versatile, team‑first mindset

What You’ll do:

• Oversee the daily operation of multiple lifts, coordinating Lead Lift Operators and Lift Operators across assigned areas
• Set the daily staffing plan in coordination with the Assistant Lift Operations Manager, ensuring lifts are appropriately staffed for conditions and volume
• Assist with hiring, onboarding, and ongoing training of Lift Operators and Lead Lift Operators
• Monitor lift operations for compliance with safety standards and operating procedures, and address issues as they arise
• Serve as an escalation point for guest concerns, applying sound judgment and conflict‑resolution skills to resolve issues
• Step into the Lift Operator, Ticket Checker, or Lead Lift Operator role as needed to support operations
• Implement and enforce the Under 55\" program across all lift maze areas, and ensure Leads are educating guests and staff consistently
• Review Lift Logs and daily operational reports for accuracy and completeness across all lift areas
• Coordinate with Lift Maintenance and Ski Patrol on ramp conditions, equipment issues, and operational safety
• Assist in managing supply inventory and equipment needs for lift shacks across the department
• Act as manager‑on‑duty in the absence of the Assistant Lift Operations Manager, with authority to make operational decisions
• Operates a snowmobile to transport staff and supplies as needed; must complete Sugar Bowl's snowmobile safety training and certification prior to operating independently
• Provide feedback and input on staff performance to the Assistant Lift Operations Manager
• Provide excellent customer service to all guests and employees at all times
• Cross‑train and lend a hand in other departments as needed, building a broader understanding of resort operations.
• Take advantage of opportunities to learn new skills across the resort, supporting a well‑rounded, team‑first approach to the guest experience.

Physical Requirements:

• Stands, walks, and works outdoors for extended periods in all weather conditions, traveling between multiple lift areas across the mountain
• Shovels and clears snow from work areas, sometimes for extended periods in cold, wet conditions
• Frequently lifts, carries, and moves equipment weighing up to 50 pounds
• Skis or snowboards at an intermediate level or above as part of daily operations
• Reports to work as early as 6:00 AM on snow days, and works evenings, weekends, and holidays as part of a rotating schedule
• Sufficient visual and auditory acuity to monitor lift operations, guest safety, and communicate with staff and guests across multiple locations
• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Employee Assistance Program (EAP)
• Free ski and tubing passes for employees
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.