Lift Operations Coordinator

Sugarbush Resort; Warren (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

A popular winter resort in Vermont is looking for a Lift Operations Coordinator to ensure the safety and efficiency of ski lifts while providing exceptional guest service. The role requires supervising daily operations, monitoring lift activities, and ensuring safety protocols. Candidates should have at least 2 years of experience in lift operations, strong administrative and communication skills, and be proficient in skiing or riding. This is a full-time seasonal position with competitive pay.

Benefits

Health club membership

Resort discounts

Opportunities for skiing and mountain activities

Qualifications

• Must be 18 years of age.
• 2+ years of relevant ski lift operations experience with prior supervisory responsibility.
• Thorough understanding of lift operations and crowd control.

Responsibilities

• Assist in the supervision of the daily operation of all ski lifts.
• Monitor all lift operations and ensure safety and efficiency.
• Inspect lifts and lift areas several times a day.

Skills

Customer service skills

Mechanical knowledge related to lift operations

Administrative skills

Communication skills

Skiing or riding skills

Education

High School Diploma or equivalent

Job description

Overview

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests. This is a full-time seasonal position with a starting pay of $19.75/hour.

POSITION SUMMARY

Join the Sugarbush Lift Operations team this winter as a Coordinator! Lift Operations Coordinator provides exceptional guest service and are responsible for the safety of our guests while they are loading, riding, and unloading our chairlifts. They also assist the Lift Operations Supervisor in the supervision and daily operations of the Lift Operations Department.

Responsibilities

• Assist in the supervision of the daily operation of all ski lifts at Mount Ellen and Lincoln Peak.
• Monitor work in progress, assign tasks, and issue daily work assignments.
• Monitor all lift operations and RFID gates, and take necessary action to maximize safety and efficiency, while providing a high level of service to our guests.
• Inspect lifts, lift areas (huts/ramps), lift corrals, and scanning operations several times a day.
• Ensure the proper safety procedures are being followed.
• Provide breaks to operators and scanners as needed, and work as an operator or scanner as needed.
• Supervisory responsibilities include assigning work, on-hill training, and evaluating job performance.
• Ensure lifts open on time, monitor staff's guest service skills, ensure minimal interruption of lift service, timely and appropriate response to customer problems, cleanliness and efficiency of lift and corral area, appearance and presentation of staff, accurate completion of paperwork, and safe daily operations of lifts.

Qualifications

• Must be 18 years of age.
• High School Diploma or equivalent required.
• 2 plus years of relevant ski lift operations experience with prior supervisory responsibility, or a combination of education/experience from which comparable knowledge/skills are acquired.
• Broad base of basic mechanical knowledge related to lift operations required.
• Thorough understanding of lift operations, including scanning, crowd control required. Excellent customer service skills required.
• Familiarity with general ski resort operations and risk management principals required.
• Proficient skiing or riding skills required.
• Administrative and personnel management skills.
• Excellent communication skills needed.
• Must be ability to handle emergency situations calmly and effectively.
• Valid Drivers License and acceptable driving record are required.

Sugarbush Resort is an Equal Opportunity Employer.

An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.