Lifestyle & Wellness Coach NBC-HWC (2p-11p PST Tues-Sat)

Lifestyle & Wellness Coach NBC-HWC (2p-11p PST Tues-Sat)

Wednesday, June 16, 2021

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.

Role Overview

The Lifestyle Coach is responsible for working with members to help them develop tools and skills that will facilitate lasting changes in their mindsets and behaviors. Through primarily text-based chat, coaches regularly meet with members to assist them in developing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips, and strategies to facilitate ongoing progress.

Doctor On Demand Lifestyle Coaches are an integral part of each member’s multidisciplinary care team. Coaches help members reduce stress, improve relationship skills, and build life coping skills. Coaches use clinical and/or coaching experience, good judgment, and protocol to determine if a member needs to be referred to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. Coaches are a member of our team and will collaborate with other Doctor On Demand clinical and support staff to help drive whole person care and health.

Location: Remote
Shift: 2p-11p PST Tues-Sat

Duties/Responsibilities:

1. Provide coaching and strategies to assist members in managing life concerns such as stress, relationships, communication, and career.
2. Excel at empathetic listening, motivational interviewing, and building rapport through text-based chat.
3. Demonstrate excellent communication, writing, and typing skills (spelling, grammar, syntax).
4. Create a sense of caring, openness, and calmness through text-based chat.
5. Relate to others and connect quickly.
6. Accept and provide referrals to/from other clinical providers and refer members to other available benefits and resources.
7. Exhibit creative and strong critical thinking skills.
8. Adapt and grow with technological developments quickly.
9. Work effectively with diverse populations as a culturally responsive provider.
10. Remain calm under pressure and multi-task when necessary.
11. Participate in special projects, initiatives, and other job duties as assigned.

Required Skills/Abilities:

1. Excellent verbal and written communication skills.
2. Excellent interpersonal and customer service skills.
3. Excellent organizational skills and attention to detail.
4. Excellent time management skills with a proven ability to meet deadlines.
5. Proficient with Google Suite or related software.
6. Sensitivity to Patient Concerns.
7. Good knowledge of and ability to work with computer systems.
8. Positive and enthusiastic attitude.
9. Ability to manage workload in an independent and remote setting.

Education and Experience:

1. NBHWC or ICF Master Level Certification required.
2. LPN background/license in addition to certification is preferred.
3. 3+ years experience addressing behavioral health, medical, and life transition challenges with clients.
4. Experience working in an electronic health record system or previous database experience.
5. Experience with triage and working within a team-based care model in a virtual setting.
6. Experience with team collaboration and coordination of care with external sources.
7. Fluency in Spanish and ability to provide coaching in Spanish is a plus.
8. Experience working with multi-cultural and variable socioeconomic populations highly desired.

Physical Requirements:

1. Ability to remain seated in a stationary position for prolonged periods.
2. No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up computers/laptops) may be required.
3. Good manual dexterity required to use common office equipment (e.g., computers, laptops, and mobile devices).

This job description is intended to be an accurate reflection of the current job. Doctor On Demand reserves the right to revise the job or require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Continued employment remains on an “at-will” basis.

Doctor On Demand provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, military and veteran status, or any other characteristic protected by federal, state or local law. Doctor On Demand will provide reasonable accommodations for qualified individuals with disabilities.