LifeSpa Coordinator

Life Time Inc.; Columbia (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Product discounts

401(k) retirement plan

Training and professional development

Paid time off

Paid sick leave

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator in the Columbia, MD area to handle the telephone system, greet callers, and direct them to the right personnel with a cheerful attitude. The role also supports the Department Head with filing and office tasks as needed.

The position involves converting LifeSpa inquiries into appointments, explaining products and services, and scheduling follow-ups while adhering to safety guidelines.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to perform basic calculations (discounts, interest, commissions).

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and assist members professionally.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products and services to guests and assess needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and scheduling tasks.
• Follow safety rules and use required safety devices.

Skills

Customer service

Microsoft Office

Excel

PowerPoint

Outlook

Numerical calculations

Education

High School Diploma or GED

Job description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller’s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties And Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
• Converts LifeSpa questions into appointments
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
• Suggests upgrades or add-ons to products and services
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
• Uses all required safety devices to comply with company safety rules

Position Requirements

• High School Diploma or GED
• 1 year of customer service experience
• CPR and AED certified within 30 days of hire
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
• Ability to calculate figures and amounts such as discounts, interest and commissions
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

Preferred Requirements

• 1 year of receptionist experience

Pay

This is an hourly position with wages starting at $16.00 and pays up to $20.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.