Lifecycle Services Leadership Development Program: Managed Support Services

RippleMatch Inc.; Mayfield Heights (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance including Medical,

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation's Leadership Development Program is an onboarding program designed to provide associates with the training and experience needed to begin developing their technical and professional leadership skills within Rockwell Automation's Lifecycle Services Business Unit.

As an associate on the Managed Support Services team, you will gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking, with a high level of

Qualifications

• Bachelor's or advanced degree from an accredited college or university.
• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future.

Responsibilities

• Provide troubleshooting assistance via phone, email and remote access for Rockwell Automation products and technologies to customers and partners.
• Identify and correct failures, firmware problems and programming deficiencies; implement hardware/firmware updates and upgrades.
• Instruct and train customers on proper use, operation and maintenance of Rockwell Automation products.
• Respond to customer needs with swift, quality communication among team and customer.
• Develop and implement predictive and preventive maintenance programs.
• Provide technical assistance for sales presentations to customers.
• Consult regarding products, technologies, manufacturing processes and industry applications.
• Build collaborative relationships and embrace Rockwell's culture of diversity, equity and inclusion.

Skills

Leadership development

Communication

Education

Bachelor's or advanced degree

US work authorization

Job description

Recruiting for January and June 2027 Start Dates

Rockwell Automation's Leadership Development Program is a onboarding program designed to provide associates with the training and experience needed to begin developing their technical and professional leadership skills within Rockwell Automation's Lifecycle Services Business Unit.

As an associate on the Managed Support Services team, you will...

• Gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking. Additionally, you will have a high level of interaction with Rockwell Automation's leaders.

• Be exposed to industrial automation technology that is developed within Rockwell Automation's major business segments to support The Connected Enterprise. This may include software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more.

• Experience Rockwell Automation products across a variety of industries.

Rotational Program Overview

• Technical & Professional Training: Engineer in Training Program

• Location for EIT Program: Mayfield Heights, OH

• Time: 5 Months

• MSS Rotations:

• Organizations:

• Remote Support Services

• Application Support Management

• Managed Services

• (Potential) Digital, Professional Services

• Location: Mayfield Heights, OH

• Time: 1 – 1.5 Years

Your Responsibilities:

• Provide troubleshooting assistance via phone, email and remote access for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers.

• Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.

• Instruct/train customers on proper use, operation, and maintenance (of Rockwell Automation Products).

• Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer

• Develop and implement predictive and preventive maintenance programs.

• Provide technical assistance for sales presentations to customers.

• Consult regarding the application of products, technologies, manufacturing processes and industry‑specific applications.

• Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion.

The Essentials - You Will Have:

• Bachelor's or advanced degree from an accredited college or university

• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

The Preferred - You Might Also Have:

• The ability to relocate every six months depending on opportunities and rotations

• Graduated in the past three years with a technically focused degree

• Met us through an event or interned with us in the past

• A cumulative GPA of 3.2+ on a 4.0 scale

• Demonstrated experience approaching challenges with innovative solutions

• Proven experience collaborating with and leading peers and managers to achieve project goals with the ability to present complex information to diverse audiences

• A creative mindset that allows you to problem‑solve effectively and embrace new challenges

What We Offer:

• Health Insurance including Medical, Dental and Vision

• 401k

• Paid Time off

• Parental and Caregiver Leave

• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

• To learn more about our benefits package, please visit at www.raquickfind.com.