Lifecycle Operations Associate, Patient Engagement

Equip Health; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Equip is a fully virtual company seeking a detail‑oriented Lifecycle Operations Associate to join the Patient Journey Innovation team. You will serve as the operational backbone for digital patient engagement programs, driving in-treatment engagement and retention, and supporting program execution with Braze and AI-driven tools.

Reporting to the Senior Lifecycle Manager, you will build, QA, and launch engagement programs, then analyze data to learn what’s working, focusing on patient attendance

Job description

About EquipEquip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

Equip is seeking an organized, detail-oriented Lifecycle Operations Associate to join our Patient Journey Innovation team. In this role, you will serve as the operational backbone for Equip’s digital patient engagement programs, with a primary focus on driving in-treatment patient engagement, retention, and program execution. Reporting to the Senior Lifecycle Manager, you’ll build, QA, and launch patient engagement programs in Braze (and, increasingly, AI-driven and agentic interaction tools), then dig into the data to learn what’s working. Success here isn’t measured in opens and clicks. It’s measured in whether patients show up to appointments, stay in treatment through critical milestones, and have a better experience with their families along the way. This