Lifecycle Marketing Specialist

North; United States; À distance; USD 61 000 - 83 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Coverage

Flexible Paid Time Off

401(k) + Match

Mental Health Support & Well-Being

Paid Maternity & Paternity Leave

Education Assistance

Lifestyle Spending Account

Résumé du poste

North, a US-based payment solutions company, is seeking a Lifecycle Marketing Specialist to own the customer journey from onboarding to renewal. You will design multi-channel campaigns (email, in-app, SMS) and manage HubSpot workflows, segmentation, and lifecycle stages to drive activation, retention, and expansion.

You will partner with Sales, Customer Success, and Product teams, build nurture tracks for MQLs and post-sale customers, and collaborate with Analytics/Ops to track core metrics.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or equivalent experience.
• 3+ years of lifecycle, retention, or CRM marketing, ideally in B2B SaaS or fintech.
• Strong experience with HubSpot, including workflows, segmentation, and lifecycle stage management.
• Track record of building nurture programs that measurably drive key business metrics (pipeline, activation, retention, NRR).
• Experience in payments, fintech, or other regulated B2B industries is a plus.

Responsabilités

• Design, build, and optimize multi-channel lifecycle campaigns (email, in-app, SMS).
• Own segmentation and lifecycle stage definitions in HubSpot.
• Build and maintain nurture tracks for MQLs, trials, and post-sale customers.
• Partner with Analytics/Ops to define and track core lifecycle metrics and report on campaign performance.
• Identify and troubleshoot data integrity issues across the lifecycle funnel.
• Run A/B tests on messaging, timing, and channel to improve conversion rates.
• Collaborate with Content and Design teams to produce lifecycle-specific assets.

Connaissances

Lifecycle marketing

CRM marketing

Analytics

Cross-functional collaboration

Written communication

Formation

Bachelor's degree in Marketing

Outils

HubSpot

Looker

Tableau

SQL

Description du poste

Lifecycle Marketing Specialist

North - Remote (US)

Let’s go North, together.

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:

The Lifecycle Marketing Specialist owns the customer journey from first touch through renewal and expansion. This role is responsible for designing and executing email, in-app, and multi-channel lifecycle campaigns that transition contacts through the funnel—from lead to activated customer to advocate. Acting as the primary owner of the marketing automation platform (HubSpot), this position operates at the intersection of demand generation, product marketing, and analytics, partnering closely with Sales, Customer Success, and Product teams to deliver relevant, timely, and measurable customer experiences.

What You’ll Do:

• Design, build, and optimize multi-channel lifecycle campaigns (email, in-app, SMS) across the full customer journey: onboarding, activation, engagement, retention, win-back, and expansion.
• Own segmentation and lifecycle stage definitions in HubSpot, ensuring clean handoffs between marketing, sales, and customer success.
• Build and maintain nurture tracks for MQLs, trials, and post-sale customers with clear conversion and engagement goals at each stage.
• Partner with Analytics/Ops to define and track core lifecycle metrics (activation rate, time-to-value, retention, expansion revenue) and report on campaign performance.
• Identify and troubleshoot data integrity issues across the lifecycle funnel (e.g., stage mismatches between HubSpot and CRM/Partner systems).
• Run A/B tests on messaging, timing, and channel to continuously improve conversion rates at each lifecycle stage.
• Collaborate with Content and Design teams to produce lifecycle-specific creative assets (email copy, in-app messages, triggered content).

What We Need From You:

• Bachelor's degree in Marketing, Communications, Business, or equivalent experience.
• 3+ years of experience in lifecycle, retention, or CRM marketing, ideally in B2B SaaS or fintech.
• Strong experience with HubSpot, including workflows, segmentation, and lifecycle stage management.
• Track record of building nurture programs that measurably drive key business metrics (pipeline, activation, retention, NRR).
• Experience in payments, fintech, or other regulated B2B industries is a plus.

Knowledge, Skills & Abilities:

• Strong analytical skills with the ability to independently pull and interpret data to drive campaign decisions.
• Proven ability to partner cross-functionally with Sales and Customer Success teams on lifecycle and handoff processes.
• Excellent written communication skills, with a capability to write compelling lifecycle copy or brief creators effectively.
• High comfort with ambiguity and a builder’s mindset focused on creating infrastructure rather than just executing existing campaigns.
• Nice to Have: Familiarity with SQL, BI tools (Looker, Tableau), product-led growth motions, and in-app messaging tools.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Salary Range:

$60,980-$82,500

Paywithin this range varies by work locationand on job-related knowledge, skills,and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note : North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com