Lifecycle Marketing Specialist

PlayStation Global; San Mateo (CA); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Matching 401(k)

Paid time off

Wellness program

Sony product discounts

Bonus package

Job summary

Sony Interactive Entertainment (SIE) is seeking a Lifecycle Marketing Specialist in San Mateo, CA, hybrid. You will manage multi-channel campaigns across email, mobile, and on-console messaging for Live Service and franchise titles, working with Creatives, Data Science, and Marketing teams to drive personalized journeys and growth.

Ideal candidates have 3+ years in B2C marketing, strong analytics, and experience with Salesforce Marketing Cloud.

Qualifications

• Educated to degree level in a related field such as Business, Marketing.
• 3+ years of proven experience in B2C marketing, customer lifecycle management, engagement marketing.
• Experience building Lifecycle Marketing program support for Live Service games is desirable.
• Strong analytical and quantitative skills with data-based decision making.
• Experience in Salesforce Marketing Cloud, Journey Builder, and Interactive Studio or equivalent ESP.

Responsibilities

• Build, configure, test, QA and launch multi-channel campaigns and automated journeys for Live Service and franchise titles across email, mobile and on-console messaging channels.
• Partner closely with senior lifecycle marketing leads to translate strategies into high-quality campaigns from brief through build, approval and launch.
• Plan campaigns based on existing blueprints and iterate on prior structures.
• Operate with agility in a fast-moving live-service environment and adapt plans as needed.
• Leverage automation and trigger-based messaging to scale lifecycle programs.
• Collaborate to drive Player Centricity and 1:1 personalization at scale across channels.
• Analyze campaigns and journeys and share insights with the business for future iterations.
• Contribute to test-and-learn strategy and stay updated on trends and innovations.

Skills

Lifecycle marketing

Campaign management

Data-driven insights

Customer engagement

Cross-functional collaboration

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce Marketing Cloud

Journey Builder

Interactive Studio

Job description

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Lifecycle Marketing Specialist

San Mateo, CA / Hybrid

The Lifecycle Marketing team is part of the broader Global Media and Omnichannel Marketing function within PlayStation and is responsible for implementing multi‑channel digital programs and campaigns developing a relevant dialogue with tens of millions of customers across the globe.

We are advocates for the player. Crafting unforgettable digital experiences that fulfill player curiosity, boost gameplay and drive revenue. We use data‑driven insights to build one‑to‑one relationships and personalized journeys with players across web, email, mobile and on‑console.

The Lifecycle Marketing Specialist role is responsible for delivering lifecycle campaigns head to tail including planning, testing, executing and measurement specifically for Live Service and franchise titles. This creative and innovative individual will work closely with our Creative Studio, Data Science, Audience & Measurement and Marketing teams across the Americas, Europe, and Asia. Together, we are on a mission to redefine owned channel marketing and its relationship to company growth and player engagement.

Main responsibilities:

• Build, configure, test, QA and launch multi‑channel campaigns and automated journeys directly within campaign management tools for Live Service and franchise software titles across email, mobile and on‑console messaging channels.
• Partner closely with senior lifecycle marketing leads to translate strategies and campaign blueprints into high‑quality campaigns, moving efficiently from brief through build, approval and launch.
• Plan campaigns based on existing campaign blueprints, and collaborate with team to iterate and improve on prior campaign structures.
• Operate with agility in a fast‑moving live‑service environment, adapting campaign plans, journeys and priorities in response to game updates, player behavior, business needs and emerging opportunities.
• Lean into automation and trigger‑based messaging, spotting opportunities to scale our lifecycle programs.
• Collaborate with team to drive ‘Player Centricity’ through models, content and player insights to achieve 1:1 personalization at scale across the channel mix.
• Analyze campaigns and journeys to understand the performance of these activities and build on the results for the next iteration. Share these results back to the business with clear insights and opportunities.
• Collaborate on test and learn strategy to optimize campaigns; feeding all insights gained back into a continuous process of testing and refinement.
• Keep a pulse on the lifecycle marketing landscape, seek and understand emerging trends, technologies and innovation to provide ongoing learning for the marketing organization.

What we’re looking for:

• Educated to degree level in a related field such as Business, Marketing and a strong academic record.
• 3+ years of proven experience in B2C marketing, customer lifecycle management, engagement marketing.
• Experience building Lifecycle Marketing program support for Live Service games is desirable.
• Highly organized - able to handle a full workload and progress multiple ambitious projects simultaneously thanks to your skill and work ethic.
• Passionate about the customer– you look at quantitative and qualitative consumer insights to make decisions and recommend improvements.
• Strong communicator who comfortable briefing Creatives, Analysts, Engineers, Legal and management.
• Strong analytical and quantitative skills with a consistent track record in data‑based decision making.
• Innovative and constantly exploring new ways of doing things and challenging the status quo.
• Sophisticated communicator with excellent influencing skills.
• Experience in Salesforce Marketing Cloud, Journey Builder, and Interactive Studio or equivalent ESP.
• Excellent interpersonal skills with expertise and integrity that will earn respect and trust with internal team members and external vendors.
• Experienced in establishing relationships and operating compassionately across cultures. This includes collaborating openly and bringing together different perspectives to drive well‑informed decisions.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job‑related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top‑tier benefits package that includes:

• medical
• dental
• vision
• matching 401(k)
• paid time off
• wellness program
• coveted employee discounts for Sony products
• bonus package

$95,800 - $143,600 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Use of AI in Recruiting

We use artificial intelligence and other automated tools to assist with certain aspects of our recruiting process, including reviewing applications and supporting candidate evaluation. For example, we use Greenhouse's AI-powered Talent Matching tool to compare information in your application against job‑related qualifications and criteria established by our recruiting team. More information about Greenhouse , including about its features and its Privacy Policy, may be found at its website. These tools assist our recruiting team and do not make hiring decisions.