Lifecycle Marketing Specialist

Sony Playstation; San Mateo (CA); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Wellness program

Employee discounts on Sony products

Job summary

Sony Interactive Entertainment seeks a Lifecycle Marketing Specialist in San Mateo, CA (Hybrid) to manage multi-channel lifecycle programs for Live Service and franchise titles. You will partner with Creative Studio, Data Science, and Marketing teams to deliver personalized journeys across email, mobile, and console channels.

The ideal candidate has 3+ years in B2C marketing, strong data-driven skills, and experience with Salesforce Marketing Cloud.

Qualifications

• 3+ years of proven experience in B2C marketing and customer lifecycle management.
• Experience building lifecycle programs for Live Service games is desirable.
• Strong analytical and data-driven decision making.

Responsibilities

• Build, configure, test, QA and launch multi-channel campaigns and automated journeys for Live Service titles.
• Translate strategies into high-quality campaigns from brief through build, approval and launch.
• Plan campaigns based on blueprints and collaborate to improve structures.
• Operate in a fast-moving live-service environment adapting plans to game updates and player behavior.
• Drive 1:1 personalization at scale through player insights and content.
• Analyze campaigns and journeys and share insights to inform next iterations.

Skills

Lifecycle Marketing

Campaign Management

Data-Driven Marketing

Customer Engagement

Cross-Channel

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce Marketing Cloud

Journey Builder

Interactive Studio

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Lifecycle Marketing Specialist

San Mateo, CA / Hybrid

The Lifecycle Marketing team is part of the broader Global Media and Omnichannel Marketing function within PlayStation and is responsible for implementing multi-channel digital programs and campaigns developing a relevant dialogue with tens of millions of customers across the globe.

We are advocates for the player . Crafting unforgettable digital experiences that fulfill player curiosity, boost gameplay and drive revenue. We use data-driven insights to build one-to-one relationships and personali z ed journeys with players across web , email, mobile and on-console.

The Lifecycle Marketing Specialist role is responsible for delivering lifecycle campaigns head to tail including planning, testing, executing and measurement specifically for Live Service and franchise titles . This creative and innovative individual will work closely with our Creative Studio, Data Science, Audience & Measurement and Marketing teams across the Americas, Europe, and Asia. Together, we are on a mission to redefine owned channel marketing and its relationship to company growth and player engagement.

Main responsibilities:

• Build, configure, test, QA and launch multi-channel campaigns and automated journeys directly within campaign management tools for Live Service and franchise software titles across email, mobile and on-console messaging channels.
• Partner closely with senior lifecycle marketing leads to translate strategies and campaign blueprints into high-quality campaigns, moving efficiently from brief through build, approval and launch.
• Plan campaigns based on existing campaign blueprints, and collaborate with team to iterate and improve on prior campaign structures.
• Operate with agility in a fast-moving live-service environment, adapting campaign plans, journeys and priorities in response to game updates, player behavior, business needs and emerging opportunities.
• Lean into automation and trigger-based messaging, spotting opportunities to scale our lifecycle programs.
• Collaborate with team to drive ‘Player Centricity’ through models, content and player insights to achieve 1:1 personalization at scale across the channel mix.
• Analyze campaigns and journeys to understand the performance of these activities and build on the results for the next iteration. Share these results back to the business with clear insights and opportunities.
• Collaborate on test and learn strategy to optimize campaigns; feeding all insights gained back into a continuous process of testing and refinement.
• Keep a pulse on the lifecycle marketing landscape, seek and understand emerging trends, technologies and innovation to provide ongoing learning for the marketing organization.

What we’re looking for:

• Educated to degree level in a related field such as Business, Marketing and a strong academic record.
• 3+ years of proven experience in B2C marketing, customer lifecycle management, engagement marketing.
• Experience building Lifecycle Marketing program support for Live Service games is desirable.
• Highly organized - able to handle a full workload and progress multiple ambitious projects simultaneously thanks to your skill and work ethic.
• Passionate about the customer– you look at quantitative and qualitative consumer insights to make decisions and recommend improvements.
• Strong communicator who comfortable briefing Creatives, Analysts, Engineers, Legal and management.
• Strong analytical and quantitative skills with a consistent track record in data-based decision making.
• Innovative and constantly exploring new ways of doing things and challenging the status quo.
• Sophisticated communicator with excellent influencing skills.
• Experience in Salesforce Marketing Cloud, Journey Builder, and Interactive Studio or equivalent ESP.
• Excellent interpersonal skills with expertise and integrity that will earn respect and trust with internal team members and external vendors.
• Experienced in establishing relationships and operating compassionately across cultures. This includes collaborating openly and bringing together different perspectives to drive well-informed decisions.

#LI-SV1

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$95,800 — $143,600 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.