Lifecycle Growth & Analytics Manager

Fireclay Tile; San Francisco (CA); Hybrid; CAD 128,000 - 156,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

PTO

Sick time

Job summary

Fireclay Tile is seeking a Lifecycle Growth & Analytics Manager to optimize customer journeys across homeowners, designers, trades, and commercial customers. You will leverage data, experiments, and AI to drive conversion, retention, and long-term value in a Salesforce/HubSpot environment.

This full-time role supports remote US-based candidates with travel to SF Bay Area as needed. The role reports to the Senior Manager, Integrated Marketing and can be local to Aromas, CA or remote; compensation

Qualifications

• Experience driving lifecycle or growth initiatives with measurable gains.
• Analytically strong; data fluent; can derive action from imperfect data.
• Hands-on experience building lifecycle programs in a modern CRM and marketing-automation environment.
• HubSpot and Salesforce experience essential.
• AI-first working style prioritizes privacy and customer experience.

Responsibilities

• Own lifecycle strategy across homeowner, designer, trade, and commercial journeys.
• Map and improve customer programs across email, CRM, direct mail, and on-site touchpoints.
• Develop data, segmentation, journey mapping, and measurement to understand customer movement from interest to purchase.
• Lead lifecycle measurement: definitions, reporting, data quality, and friction opportunities.
• Create an experimentation program with hypotheses, tests, and clear scaling decisions.
• Own lifecycle side of the Trade Program in collaboration with Brand, Growth and Sales.
• Use AI to improve analysis, segmentation, personalization, and workflow design.
• Partner with Technology on HubSpot–Salesforce data quality and lifecycle-stage alignment.

Skills

Lifecycle growth

CRM tools

Data analytics

AI in marketing

HubSpot

Salesforce

Tools

HubSpot

Salesforce

Asana

Claude

Slack

Job description

Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service, we've made it easier than ever to specify and purchase beautiful, sustainable tile sourced and handcrafted in the US. Our tireless commitment to innovation, transparency, and sustainability has not gone unrecognized. We aim to grow 25-35% annually and are the first tile company recognized as a B Corp for how we use Business as a Force for Good. With an innovative product, an ambitious team, and an inspiring mission, we're changing the way you think about tile. Come join the makers who support the dreamers!

Location: San Francisco Bay Area preferred. Remote U.S.- based candidates considered, with occasional San Francisco Bay Area travel.

The Team You'll Work With …

As the Lifecycle Growth & Analytics Manager, you will work across Fireclay’s homeowner, designer, trade, and commercial customer journeys. You will use data, experimentation, and AI to identify friction, build smarter lifecycle programs, and lead initiatives that improve conversion, retention, and long-term customer value. You will live in Salesforce, Hubspot, Asana, Claude, Slack and a variety of other tools that we use.

This is not a narrow email-production role. You will own the lifecycle-growth experience across email, CRM, direct mail, relevant on-site touchpoints, and measurement—while partnering with Brand, Product, Growth, Sales, Client Success, and Technology. This role reports to the Senior Manager, Integrated Marketing, can be local to Aromas,CA or remote, and is full-time. Compensation: $90K–$110K plus bonus and equity, depending on experience.

Meet the Hiring Manager

Samantha Grow! Samantha joined Fireclay this year to lead brand and performance marketing, bringing 8+ years of experience building high-impact campaigns, growing engaged communities, and mentoring creative teams.

The opportunities you will have …

• Own lifecycle strategy and operating rhythm across Fireclay’s homeowner, designer, trade, and commercial journeys.
• Build, map, and continuously improve customer programs across email, CRM, direct mail, and relevant on-site touch points—including welcome, sample follow-up, project nurture, post-purchase, reactivation, and trade engagement.
• Develop the customer data, segmentation, journey mapping, and measurement needed to understand how customers move from interest to sample, project, purchase, repeat purchase, and advocacy.
• Lead the lifecycle measurement foundation: clear conversion definitions, trustworthy reporting, data-quality checks, and visibility into the largest points of friction and opportunity.
• Create a disciplined experimentation program: hypotheses, creative and offer tests, measurement plans, decision thresholds, and clear recommendations on what to scale, stop, or learn next.
• Own the lifecycle side of the Trade Program: activation, education, nurture, reactivation, and retention communications. Partner with Brand, Growth and Sales on program strategy, commercial terms, and account ownership.
• Use AI to improve analysis, segmentation, personalization, campaign production, QA, and workflow design—without compromising judgment, data privacy, or the customer experience.
• Partner with Technology on HubSpot–Salesforce data quality, lifecycle-stage alignment, and the systems requirements needed for better growth decisions.

About You …

• You have personally diagnosed and led lifecycle or growth initiatives that produced measurable gains in conversion, retention, customer value, or qualified demand. You can clearly explain the problem, data, action, outcome, and learning.
• You are analytically strong and data fluent. You can work from imperfect data, define the right questions, reconcile sources, find meaningful patterns, and turn insight into action.
• You have hands‑on experience building and improving lifecycle programs in a modern CRM and marketing‑automation environment. HubSpot and Salesforce experience are essential.
• You understand attribution, experimentation, segmentation, deliverability, and measurement—and know the difference between a platform metric and a commercial outcome.
• You bring an AI‑first working style: you use AI thoughtfully to accelerate analysis and execution, but do not outsource judgment, customer empathy, or data responsibility. You have built skills, projects, agents and more, and rely on AI for role optimization all day every day.
• Experience serving both consumer/design‑driven customers and trade or commercial customers is strongly preferred. Experience in a considered‑purchase, project‑based category—such as design, home, building materials, furnishings, or an adjacent industry is especially relevant.
• You are a collaborative, resourceful problem‑solver who can earn trust across creative, sales, client‑success, and technical teams.

Why Fireclay?

Beyond the role itself, here’s what makes Fireclay Tile a special place to work:

• Our Mission: We are on a mission to do good by crafting products intentionally, collaboratively, and transparently. We are the makers, who support the dreamers.
• Our Values: We live by Kindness, Honesty, Tread Lightly on the Earth, Measure Twice, Cut Once, and Ganas (Desire).
• Our Commitment: We are accountable to the B Corp standards, prioritizing People and Planet alongside Profit.
• Growth and Innovation: We are committed to "25-35% annual growth" and are revolutionizing the tile and design industry.
• Our Culture: We foster a culture of professional development, ongoing training, and opportunities for growth.
• Our Benefits: We offer a comprehensive compensation package, including medical, dental, vision, a 4% 401(k) match, PTO (non‑exempt) or FTO (exempt), sick time, and other perks. Visit Fireclaybenefits.com to view details of our benefits and perks offered.

Serving as a Fireclay Tile Brand Ambassador, representing our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice, Cut Once Ganas (Desire)

Accountable to the B Corp standards, we take care of our People and our Planet while turning a Profit.

The total compensation package for this position may also include other elements, stock options, and discretionary bonus. Details of participation in these benefit plans will be provided if a teammate receives an offer of employment.

Fireclay provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Fireclay will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].