Life-Saving Family Support Coordinator II

Lifebanc; Kentucky; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Tuition reimbursement

On-site fitness facility

Job summary

Lifebanc, the federally designated organ, eye and tissue recovery organization for 20 counties in Northeast Ohio, is seeking a Family Support Coordinator II in Cleveland, OH. The role supports donor families and hospital staff throughout the active donation process, providing crisis intervention and confidential guidance 24/7.

The FSC II works to maintain Lifebanc’s mission and values, coordinates with the health care team, and ensures compassionate communication with families while upholding

Qualifications

• Bachelor’s degree preferred in social work, psychology, health care, funeral industry, education, or ministry.
• At least 3 years of progressive experience in a related field.
• Experience dealing with families in grief and/or crisis situations.
• Appropriate current license pursuant to required education and experience.

Responsibilities

• Serve as a partner of the health care team and provide support for end-of-life decisions regarding organ, tissue, and eye donation.
• Onsite collaboration with the health care team during end-of-life discussions of potential donors.
• Identify and contact appropriate next of kin in compliance with policies and standards.
• Discuss donation opportunities with next of kin and obtain authorization/disclosure.
• Provide details about the recovery process and benefits of donation to donor families.
• Document donor information timely and accurately in iTransplant.
• Provide crisis intervention and emotional support for donor families during the process.
• Assist with donor family needs and memory making as requested.
• Maintain confidentiality and adhere to CMS, AATB, FDA, EBAA standards.

Skills

Strong organizational skills

Confidentiality

Communication with families and staff

Crisis intervention

On-call availability

Driver's license

Independent work in home/ hospital

Education

Bachelor's Degree preferred in social work, psychology, health care, funeral industry, education, or ministry

Job description

Lifebanc, the federally designated organ, eye and tissue recovery organization for 20 counties in Northeast Ohio, is seeking a Family Support Coordinator II in Cleveland, OH. The role supports donor families and hospital staff throughout the active donation process, providing crisis intervention and confidential guidance 24/7.

The FSC II works to maintain Lifebanc’s mission and values, coordinates with the health care team, and ensures compassionate communication with families while upholding