Life Safety Ops Coordinator - Onsite & Logistics

M.C. Dean; Tysons (VA); On-site; USD 65,000 - 82,000; Full time

Job summary

M.C. Dean in Tysons, VA, is seeking a Life Safety Program Support Specialist to provide essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment.

This role supports the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multibuilding campus. Strong MS Office skills and customer-service focus are required.

Qualifications

• High School Diploma with 6+ years of experience or
• 4+ years with an associate's degree or
• 0+ years with a bachelor's degree.
• Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.
• Ability to learn and adapt to new software, platforms, and workflow tools.
• Comfortable using Microsoft Teams, Google Drive, and multiplatform digital environments.
• Strong written and verbal communication skills.
• Ability to multitask, organize priorities, and work independently.
• Strong customer-service orientation with the ability to remain calm under pressure.
• Experience with federal or DoD contracting environments is a plus.

Responsibilities

• Serve as an onsite coordinator, responding to calls, emails, and customer inquiries quickly and professionally.
• Create, update, and track work requests in CMMS.
• Document interactions through trouble tickets, service orders, and operational notes.
• Coordinate service delivery by scheduling maintenance activities and dispatching resources.
• Provide timely follow-up with customers regarding status updates and issue resolution.
• Provide flexible, short-notice coverage for Dispatcher/Scheduler duties when required.
• Support Program Management with meeting notes, report formatting, and document management.
• Maintain Training Tracker, including security credentials, certifications, permits, and travel documentation.
• Train new employees on company/site policies and procedures.
• Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking.
• Assist Procurement and Access teams with receiving materials and updating InfraLink.

Skills

Customer service

Communication

Multitasking

Teamwork

Conflict deescalation

Education

High School Diploma + 6+ years experience

Associate's degree + 4+ years

Bachelor's degree + 0+ years

Tools

Microsoft Word

PowerPoint

Outlook

Excel

Microsoft Teams

Google Drive

Job description

M.C. Dean in Tysons, VA, is seeking a Life Safety Program Support Specialist to provide essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment.

This role supports the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multibuilding campus. Strong MS Office skills and customer-service focus are required.