Life is Good Manager (Outer Banks, NC)

Kitty Hawk Surf Co.; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Life is Good is seeking a Store Manager for its Outer Banks location to lead customer service, merchandising, and staff. You will schedule, manage payroll, and drive daily sales while upholding the company vision and values.

This management role requires 3–4 years of retail experience with 1–2 years in leadership, plus strong communication and organizational skills. Full-time position based in NC with indoor work and seasonal outdoor duties.

Qualifications

• 3–4 years retail experience and 1–2 years management experience
• College degree preferred
• Ability to read, analyze, and interpret general business materials
• Strong communication and leadership skills
• Proven ability to drive sales and customer satisfaction

Responsibilities

• Deliver outstanding customer service
• Supervise staff and ensure training
• Maintain appropriate staffing levels across seasons
• Open/close procedures and reports
• Manage payroll and budgets
• Monitor stock levels and merchandising

Skills

Customer service

Staff supervision

Payroll & budgeting

Staff training

Communication

Scheduling

Multi-tasking

Education

Retail management experience

College degree preferred

Job description

At Life is Good, it’s more than our work, it’s our passion for the guest experience, the outdoors, and the community that bring us all together. As a community of adventurers and beach enthusiasts, we strive to deliver the experience of a lifetime to our guests and our employees. We are looking for an outgoing individual looking for their next adventure. Have fun while working in the Outer Banks, NC, while embracing the LIFE is GOOD motto: Do What You Love, Love What You Do.

Job Summary

This position is responsible for customer service, merchandising and overall success of the store. This job maximizes customer and staff satisfaction as well as is responsible for helping maintain company policies and procedures. In order to be successful, one must schedule, maintain payroll and maximize sales each day. This position will understand and bring to life the company vision, mission, and values to associates.

Essential Duties and Responsibilities

Include the following (other duties may be assigned) -

• Delivering outstanding customer service
• Operate within Life is Good/Kitty Hawk Kites core values, mission, and purpose statement
• Careful selection and training of staff
• Maintaining correct amount of staff during various seasons and holidays
• Attending appropriate company functions and/or meetings
• Supervision of staff
• Maintaining the stores clean, safe, and attractive environment
  • Staff schedules
  • Opening & closing reports
  • Payroll reports
  • Sales documentation and reports
  • Marketing reports
  • Budget projections
  • Transfer forms and packing slips
  • Supervise merchandising
  • Maintaining stock levels - check to see if items are back-stocked or available from another store
  • Making sure money is deposited daily
  • Keeping up with maintenance needs and make sure the store is kept up and taken care of
  • Assist buyer with feedback and current trends

Education and Experience

• 3 to 4 years experiencein retail and 1 to 2 years ofmanagement experience, college degree is preferred.

Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In most cases this position will be indoors in a climate controlled environment. There are occasions when work outdoors will be necessary, when this happens one can expect to deal with the natural elements. The noise level in this position is moderate.

Physical Requirements

One’s time will be spent climbing, balancing, stooping, kneeling, crouching, or crawling. Also, time will be spent standing, walking, sitting, and reaching. Expect to lift up to 35 lbs. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work.

Kitty Hawk Kites, Inc is an Equal Opportunity Employer.

Department: Life is Good
This is a management position
This is a full time position