Life Insurance Customer Experience Manager

Protective Life; Birmingham (AL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a leading life insurance company as a Customer Experience Manager in Birmingham, AL. This exciting opportunity involves managing customer interactions in a hybrid work environment, where you can thrive both in the office and remotely. You'll play a key role in enhancing the customer experience within the contact center, ensuring that our clients receive top-notch service. If you are passionate about customer service and looking to make a significant impact in a collaborative setting, this role is perfect for you.

Job description

Life Insurance Customer Experience Manager

Birmingham, AL

Customer Experience – Contact Center (Life)

Full Time

Hybrid

Are you available to work in our Birmingham AL office on a hybrid (2-3 days per week in office) schedule?

• Yes
• No

Standard Application Questions

As part of any recruiting and hiring process, Protective collects and processes personal information relating to job applicants. The Company is committed to being transparent about how it collects and uses that information and to meeting its information protection obligations.

Information We Collect: The personal information we collect during the application process includes: General Identifying and Contact Information (e.g., name, mailing address, phone number, email address), Employment History Information, Education History Information.

Use of Personal Information: The personal information we collect is used to assess your qualifications for the purposes of the recruitment and hiring process.

Retention of Information: Each of the categories of information you provide are subject to our internal policies on retaining employee and applicant information.

Are you legally authorized to work in the United States?

• Yes
• No

Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?

• Yes
• No

Have you ever been employed with Protective or one of its affiliates?

• Yes
• No

What is your target compensation (salary and bonus)?

Do you have any family members who are employed with Protective?

How did you hear about this opportunity?

• Contacted by Recruiter
• DiversityJobs.com
• Employee Referral
• Facebook/Twitter
• Google
• I am a Current Employee
• Indeed
• LinkedIn
• Other Internet Job Board
• Protective.com

Additional information

Yes, Protective can contact me about future job opportunities for up to 3 years.