Life Insurance Account Analyst (CIGNA) - HYBRID

The Cigna Group; Bloomfield (CT); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Investment Operations Analyst to join their dynamic team. This hybrid role offers the opportunity to grow professionally while managing life insurance accounts and collaborating closely with clients and brokers. As you develop your expertise, you'll take ownership of complex cases, ensuring compliance and exceptional service standards. This position is perfect for motivated individuals who thrive in a fast-paced environment and are eager to contribute to a supportive team culture. If you are ready to advance your career in the financial services industry, this role is an exciting opportunity to make a meaningful impact.

Qualifications

• 3+ years of customer support or business experience in financial services.
• Strong analytical skills and knowledge of life insurance principles.

Responsibilities

• Process various life insurance transactions for clients.
• Act as primary client contact for issue identification and resolution.

Skills

Analytical Skills

Customer Service Orientation

Organizational Skills

Communication Skills

Multi-tasking Ability

Education

Bachelor's Degree

Tools

MS Office

Job description

The job profile for this position is Investment Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

This is a HYBRID position that requires on-site presence at times in our Bloomfield, CT location.

Only local applicants will be considered.

POSITION SUMMARY

Our Corporate Owned Life Insurance (COLI) organization is looking for a Life Insurance Account Analyst to support our collaborative team as you learn our life insurance products. As your knowledge base grows, you will have the opportunity to expand your responsibilities which would include managing your own block of cases, working closely with broker and client contacts with the support of a healthy team environment. If you are a detail oriented, self-motivated individual, this role is for you!

ESSENTIAL FUNCTIONS

• Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).
• Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance.
• Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar. Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.
• Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients. Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level. Demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results.
• Act as the primary client contact for issue identification and resolution. Communicate technical insurance concepts to executive insureds and brokers.
• Complete all client requests accurately, within service standards and/or within agreed upon deadlines. Ensure all transactions are compliant with applicable laws and regulations.
• Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.
• Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.
• Identify problem areas and implement operation procedures to eliminate escalated issues.
• Identify inefficiencies and make improvements in workflow.
• Actively participate in departmental projects. Project involvement includes: audits, spec development, prioritizing requests, testing, etc.
• Support scanning of critical policy documentation for future audit retrieval.
• Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.

QUALIFICATIONS

• Bachelors degree strongly preferred.
• Working knowledge of windows based computer software applications (MS Office products).
• 3+ years of customer support or business experience in financial services industry or 2+ years of customer support or business experience in Corporate Insurance.
• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
• Successfully complete 3 or more CLU exams within 2 years of hire.
• Strong analytical and financial skills.
• Knowledge of Life Insurance and general accounting principles.
• Strong oral and written communication skills.
• Customer service orientation.
• Proven multi-tasking ability and organizational skills.
• Understanding of financial services industry and related products.
• Sense of urgency to complete work.
• Proven ability to collaborate with others to achieve goals.