Life Event & Accommodations Specialist

Bank of America; Phoenix (AZ); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Bank of America is seeking a Life Event Services Consultant to deliver high-volume, end-to-end case management support for employees and managers during complex life events. You will advise on benefits and accommodations, escalate where needed, and maintain meticulous records with a focus on confidentiality and risk management.

The ideal candidate has 3–5 years in Employee Relations/HR client-facing roles, outstanding customer service, and a proven ability to navigate multiple variables to

Qualifications

• 3-5 years of Employee Relations and/or HR client facing experience with focus on customer service.
• Exceptional customer service with proven empathy, patience and listening skills.
• Ability to navigate multiple variables and creatively problem-solve based on information at hand.
• Excellent verbal and written communication skills.
• Proven experience in researching, documenting, and escalating issues as required.
• Excellent typing skills and computer proficiency, including multitasking across systems.
• Highly organized, accuracy-driven, proactive work ethic for data entry and sensitive situations.
• Ability to manage multiple cases simultaneously and resolve them timely.

Responsabilités

• Delivers end-to-end case management support to employees around complex life events from inquiry to resolution.
• Responds to inquiries effectively with empathy.
• Guides Line of Business employees and recommends resources to fit issues.
• Prioritizes urgent needs and engages Life Event Services teams as needed.
• Documents key facts in the case management system and maintains confidentiality.
• Influences managers and HR partners to balance policies, needs, and risk.
• Reviews medical documentation and communicates with providers as needed.
• Engages the employee’s manager to understand requirements for accommodation.
• Mitigates risk by identifying inconsistent accommodation practices.

Connaissances

Customer service

Empathy

Verbal communication

Written communication

Data entry

Description du poste

Bank of America is seeking a Life Event Services Consultant to deliver high-volume, end-to-end case management support for employees and managers during complex life events. You will advise on benefits and accommodations, escalate where needed, and maintain meticulous records with a focus on confidentiality and risk management.

The ideal candidate has 3–5 years in Employee Relations/HR client-facing roles, outstanding customer service, and a proven ability to navigate multiple variables to