Life Customer Service Specialist I

Remote Jobs; Cincinnati (OH); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading life insurance company is seeking a Customer Service Representative. You will handle inbound and outbound calls while providing exceptional service. Competitive pay with comprehensive benefits, including healthcare from day one, 401(k) matching, and flexible work options are offered. Previous customer service experience in a call center is valued. Join an inclusive environment that respects and values unique contributions.

Benefits

Comprehensive healthcare coverage

401(k) plan with matching

Flexible work options

Qualifications

• A bachelor's degree or equivalent customer service experience.
• Previous experience in a high-volume call center is a plus.
• Knowledge of the life insurance industry is highly desired.
• Excellent telephone, verbal, and written communication skills.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide excellent customer service by addressing needs professionally.
• Troubleshoot and resolve customer issues.
• Process transactions and requests, including account updates.
• Maintain accurate documentation of customer interactions.

Skills

Excellent telephone communication

Customer service experience

Attention to detail

Organizational skills

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Windows

Job description

Overview

Employer Industry: Life Insurance

Why consider this job opportunity

• Competitive pay with fair compensation for your hard work
• Comprehensive healthcare coverage from day one, including medical, dental, and vision
• Company-paid life insurance for you and your loved ones
• 401(k) plan with matching contributions to help secure your financial future
• Flexible work options, including remote, hybrid, and onsite opportunities for better work-life integration
• Inclusive and respectful work environment that values unique contributions

What to Expect (Job Responsibilities)

• Handle inbound and outbound calls to assist customers with inquiries, issues, or requests
• Provide excellent customer service by addressing customer needs professionally
• Troubleshoot and resolve customer issues, escalating complex matters as needed
• Process transactions and requests, including account updates, payments, and service changes
• Maintain accurate documentation of customer interactions, issues, and resolutions in the system

What is Required (Qualifications)

• A bachelor's degree or equivalent customer service experience
• Previous experience in a high-volume call center is a plus
• Knowledge of the life insurance industry is highly desired
• Excellent telephone, verbal, and written communication skills
• Proficiency in Microsoft Office and Windows

How to Stand Out (Preferred Qualifications)

• Active FINRA Series 6 license is a plus; opportunity to obtain one may be available after hiring
• Continuing education with LOMA (Life Office Management Institute) or insurance education annually
• Superior attention to detail and strong organizational skills
• Strong analytical skills

#LifeInsurance #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace

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