Life Claims Assessor

Manulife/John Hancock; Ontario (CA); On-site; USD 31,000 - 52,000; Full time

Job summary

Manulife Financial Corporation seeks a Group Life Claims Assessor to review coverage, verify documents, and calculate benefits. You will communicate decisions to claimants and support plan sponsors with enrolment queries in a remote, client-focused environment.

The role emphasizes empathy for grieving families, accuracy in eligibility checks, and collaboration with the Life Claims team to ensure timely, compliant claim processing.

Qualifications

• Experience in the insurance industry, preferably Group Benefits and Life/Disability claims.
• Knowledge of medical terminology and contract interpretation.
• Strong communication, judgment, analytical, organizational, and decision-making skills.

Responsibilities

• Review plan member or dependent coverage and eligibility.
• Verify enrolment and beneficiary information; review proof of death and supporting reports.
• Calculate eligible benefits and prepare claims system records.
• Communicate decisions to claimants or beneficiaries and group clients.
• Assist sponsors with beneficiary appointments and submission requirements.
• Support beneficiaries in acquiring necessary documentation.

Skills

Communication

Judgment

Analytical thinking

Organizational skills

Decision making

Empathy

Client service

Microsoft Office

English-French bilingual

Tools

Microsoft Office

Job description

The Group Benefits Life Claims team is looking for a customer-focused, forward-thinking individual with strong decision-making abilities to join the team as Group Life Claims Assessor. Reporting to the Associate Manager, Life Claims, you will be responsible for the overall review, assessment, calculation and final decision on Group Life, AD&D, Survivor Income claims, as well as Compassionate Assistance Program Loans.Your ability to demonstrate empathy for grieving families, while maintaining a level of professionalism and customer focus is a must in this role.Responsibilities :Review of plan member or dependent coverage and eligibilityConfirmation of the contract provisions in effect for each claimVerification of enrolment and beneficiary informationReview of proof of death (loss) documentsReview of supporting medical\\police\\investigative reportsCalculation of eligible benefitPreparation of claims system records, vital to record and pay the claim.Communicate decisions to claimants or beneficiaries, and group clientsAssist plan sponsors with queries regarding beneficiary appointments on enrolment, and requirements for submission of claimProvide support to beneficiaries/family members in acquiring necessary documentation.Qualifications:Experience in the insurance industry, preferably in Group Benefits and Life/Disability claims.Knowledge of medical terminology and contract interpretation.Strong communication, judgment, analytical, organizational, and decision-making skills.Ability to demonstrate empathy and provide exceptional client service.Proficiency with Microsoft Office (Outlook, Teams, Word, Excel).Proven ability to prioritize workload, meet deadlines, and work independently or collaboratively.Adaptable, risk-aware, and able to perform effectively in a fast-paced environment.Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Referenced Salary LocationCAN, Ontario - Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between$43,875.00 CAD - $73,125.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .