Life Case Manager

Kestra Financial, Inc.; Shakopee (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health insurance

Growth opportunities

Tuition reimbursement

Job summary

Kestra Financial, Inc. is seeking a Brokerage Case Manager to oversee life insurance applications from submission to policy issue. You will coordinate with advisors, carriers, and clients to keep processes on track and ensure timely updates.

The role is ideal for someone who excels at organization, problem-solving, and serving as the trusted contact in the insurance workflow. The position emphasizes compliance, accuracy, and high-quality service, with salary range and potential bonus reflecting

Qualifications

• 2+ years of life case management experience.
• 1+ year in brokerage operations.
• Associate's degree preferred, not required.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Manage life insurance applications from submission to policy issue.
• Communicate with carriers, underwriters, and advisors to resolve requirements.
• Provide proactive updates to agents and clients.
• Ensure compliance with industry regulations and company standards.
• Deliver outstanding customer service and support.

Skills

Life case mgmt

Brokerage operations

Education

Associate's degree

Job description

Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/

Comprehensive Brokerage Services (CBS) is a Brokerage General Agency (BGA) specializing in life insurance and related financial products. CBS offers enhanced services to meet the insurance needs of independent financial professionals and their clients. CBS is owned by Kestra Holdings, an industry-leading wealth management platform for independent financial professionals nationwide. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Comprehensive Brokerage Services (CBS) is a Brokerage General Agency (BGA) specializing in life insurance and related financial products. CBS offers enhanced services to meet the insurance needs of independent financial professionals and their clients. CBS is owned by Kestra Holdings, an industry-leading wealth management platform for independent financial professionals nationwide. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

Lead with Purpose. Partner with Impact.

We are a dynamic brokerage general agency specializing in life insurance solutions. Our mission is to support independent advisors and clients by delivering exceptional case management and service. We thrive on teamwork, efficiency, and building lasting relationships with carriers and agents.

As a Brokerage Case Manager, you will be the backbone of our new business operations. You’ll oversee life insurance applications from submission to policy issue, ensuring smooth communication between advisors, carriers, and clients. This role is ideal for someone who enjoys organization, problem-solving, and being the trusted point of contact in the insurance process.

What you’ll Do:

• Manage life insurance applications and track case progress
• Communicate with carriers, underwriters, and advisors to resolve requirements
• Provide proactive updates to agents and clients
• Ensure compliance with industry regulations and company standards
• Deliver outstanding customer service and support

What You Bring:

• 2+ years of experience in life case management and/or 1+ year in brokerage operations
• Associate's degree preferred not required
• Prior experience in life insurance, financial services, or case management preferred
• Strong organizational skills and attention to detail
• Excellent communication and relationship-building abilities
• Ability to thrive in a fast-paced, deadline-driven environment

Compensation:

Salary range for new hires is generally $60,000.00 - $65,000.00 for Shakopee, MN. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus.

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE

LinkedIn: https://www.linkedin.com/company/kestra-financial

Disclosure

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.