Lieutenant (ALS) - Field Operations Yonkers, NY

Empress Ambulance Svc; City of Yonkers (NY); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team as a Lieutenant in Field Operations, where you will lead and support EMTs and Paramedics in delivering exceptional emergency medical services. This role involves overseeing field operations, ensuring compliance with protocols, and fostering a positive work environment. With a focus on leadership and effective communication, you'll play a crucial role in maintaining high standards of patient care and operational efficiency. If you're passionate about making a difference in emergency medical services and have the experience to guide a dedicated team, this is the perfect opportunity for you to shine in a rewarding and impactful career.

Qualifications

• 3+ years as a NYS Paramedic or 1 year of 911 experience required.
• Valid certifications in Paramedic and REMAC are essential.

Responsibilities

• Oversee field operations of EMTs and Paramedics.
• Ensure compliance with policies and manage subordinate staff.
• Provide emergency medical care and direct staff as needed.

Skills

Interpersonal Skills

Communication Skills

Incident Command System Knowledge

Emergency Medical Care

Problem Solving

Time Management

Computer Proficiency

Education

High School Diploma or GED

NYS Paramedic Certification

Hudson Valley and Westchester REMAC Certifications

Job description

Under limited supervision, the primary focus of the Lieutenant — Field Operations (Lieutenant) is to oversee the field operations of the EMTs, Paramedics, Students, and observers within Empress EMS. The Lieutenant possesses education and experience in areas of management, planning, solid knowledge of scheduling practices, and problem-solving to oversee the field supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Acts under the direction of the Captain — Field Operations and/or Operations Administrator.
2. Maintains a positive and respectful attitude.
3. Works with other department supervisors to ensure proper management of the system, reports issues to superiors as necessary.
4. Demonstrates flexible and efficient time management and ability to prioritize duties.
5. Maintains appropriate customer relations.
6. Ability to operate in concurrence with NYS and regional guidelines as a Paramedic.
7. Assists Lieutenants in assuming accountability and responsibility for their division's staffing needs, counsels and assists subordinate staff; reviews activities and provides leadership and guidance regarding various issues and concerns.
8. Fosters a harmonious, inclusive work environment and effective working relationships among staff and all coworkers. Models and ensures appropriate workplace behavior that reflects the values of Empress Ambulance Service.
9. Ensures the professional and technical development of assigned staff. Provides direct and specific feedback regarding accomplishments and areas needing improvement.
10. Oversees activities and handles various issues occurring during their shift.
11. Working knowledge of, and adheres to Empress EMS policies and procedures.
12. Ensure compliance with established policies, guidelines, protocols, and procedures, identifying and correcting any deficiencies.
13. Ensure subordinate staff are informed, educated, and knowledgeable of changes in policy or protocol.
14. Responds to personnel-related issues in accordance with established policies, guidelines, protocols, and procedures; handles issues and provides direction and assistance through subordinate supervisors. Keeps staff informed and educated of changes in policy or protocol.
15. Shift coverage of the Field Supervisor group’s primary responsibility.
16. Safely operate emergency vehicles during both emergency and non-emergency modes.
17. Provides and directs emergency medical care as needed. Evaluates subordinate emergency medical care as needed.
18. Completes all shift documentation as required, including but not limited to: patient care reports, repair requests, end of shift reports, etc.
19. Acts as part of, and in accordance with the Incident Command System.
20. Subject to off-duty emergency recall as necessary.
21. Reviews and recommends changes to existing policies, guidelines, protocols, and procedures.
22. Facilitates restock, coordination, record keeping, and deployment of all controlled substances or Notify Empress EMS Controlled Substance Agent(s) of any noted issues or deficiencies.
23. Responds to major incidents as necessary, or recalled, and fulfills appropriate roles within the Incident Command System.
24. Oversees routine aspects of service delivery, including clinical documentation, communications, clinical quality of care, training, ambulance operations, system status, customer relations, incident command, coordination, and problem resolution.
25. Effectively present information and respond to questions from administration, other supervisors, other agencies and facilities, subordinates, and the general public.
26. Other responsibilities as deemed necessary and appropriate by superiors.

KNOWLEDGE, SKILLS & QUALIFICATIONS

• High School Diploma or GED.
• Valid NYS Paramedic Certification.
• Valid Hudson Valley and Westchester REMAC Certifications.
• Minimum of 3 years of full-time experience as a NYS Paramedic or minimum of 1 year of 911 experience.
• Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance).
• Be proficient in all duties performed by subordinates.
• Good interpersonal skills.
• Good communication skills.
• Basic computer proficiency.
• Advanced knowledge of the Incident Command System.
• Ability to teach skills to others.
• Working knowledge of EMS Systems / Private Ambulance and Medical Transportation Systems required.

We are an equal opportunity employer. Our recruitment, selection, and hiring strategies are designed to attract, develop and advance exceptional individuals regardless of race, color, sexual orientation, religion, age, gender, disability, or any other legally protected status. We actively recruit military veterans.