Licensing Specialist (Contractor)

Medallion; États-Unis; À distance; USD 25 000 - 34 000; Plein temps

Résumé du poste

Medallion is seeking a Licensing Specialist Contractor to manage a queue of licensing requests, track progress, coordinate required documentation, and support SLAs. You will perform QC of applications and PSVs and communicate with providers to resolve items.

This is a Full Time (40 hours/week), 3-6 month contract conducted in a remote setting with core hours 8-5. Location is US-based; compensation ranges $18–$25 per hour depending on location and experience.

Qualifications

• Experience with licensing in Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving for complex licensing requirements
• Excellent communication and customer service; able to articulate next steps clearly

Responsabilités

• Review and maintain assigned licensing queue to ensure completeness and accuracy per state requirements
• QC license applications and primary source verifications (PSVs) for accuracy and completeness; submit applications and PSVs
• Initiate and manage primary source verifications (education, training, employment, licenses)
• Monitor for deficiencies and coordinate with boards as needed
• Communicate requirements and status updates clearly with providers and clients
• Collaborate with internal teams and external agencies to facilitate licensure
• Provide license status updates to clients
• Manage mailing processes and ensure timely submission of materials
• Monitor files to ensure timely completion of requirements
• Assist with time-sensitive updates and changes
• Participate in meetings and special projects

Connaissances

Licensing knowledge

Communication skills

Attention to detail

Organization

Remote/work-from-home

Google Suite

DocHub

Slack

Outils

DocHub

Slack

Google Suite

Description du poste

At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the Role:

Our Licensing Team is core to our business and ensures licensing requests move forward accurately and efficiently. The Licensing Specialist Contractor is responsible for managing a queue of licensing requests, tracking application progress, coordinating required documentation, and supporting the team in meeting established service-level expectations.

We’re looking for optimistic self-starters who work well independently and collaboratively in a team environment. This role involves performing consistent, detail-oriented tasks daily, so we are seeking someone who thrives in a structured and predictable workflow. If this sounds like you, we’d love to hear from you!

Compensation for this role is between $18/hr - $25/hr depending on location and level. This will be a Full Time (40 hours a week) 3-6 month contract with potential opportunity to extend. This role would be normal business hours with core hours being 8-5pm.

Responsibilities:

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Skills and Requirements:

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments

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