Licensing Specialist

Ping Identity; United States; Remote; USD 65,000 - 77,000; Full time

Job summary

A leading software company is seeking a customer-focused Licensing Specialist to handle licensing operations. You will ensure accurate software and SaaS entitlements, support renewals, and maintain compliance with licensing policies. The ideal candidate has 2–4 years in customer operations and knowledge of Salesforce. This role offers a collaborative work environment with competitive benefits.

Benefits

Competitive benefits

Generous PTO

Education reimbursement

Commuter offset

Qualifications

• 2–4 years of experience in customer operations or related function.
• Strong organizational skills with ability to manage competing priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Execute day-to-day licensing operations for software and SaaS.
• Ensure licensing actions are aligned with contractual terms.
• Provide clear communication to cross-functional partners.

Skills

Customer operations

Detail-oriented

Problem-solving

Communication skills

Tools

Salesforce

Service Cloud

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Role

We are seeking a detail-oriented and customer-focused Licensing Specialist to join our team. This role is responsible for executing day-to-day licensing operations, ensuring customers receive accurate software and SaaS entitlements in a timely and compliant manner. As the final touchpoint in the sales-to-activation process, you will work closely with cross-functional teams to deliver a seamless customer experience while maintaining adherence to licensing policies and procedures.

You Will

• License Processing: Review approved opportunities and generate licenses in Salesforce (SFDC).
• Issue and update software and SaaS licenses, ensuring entitlements are accurate.
• Support renewals and contract amendments by validating details against prior agreements.
• Respond to licensing inquiries from cross-functional partners.
• Address common requests such as trial extensions, entitlement adjustments, and license visibility.
• Provide clear and consistent communication, leveraging templates and SOPs.

Compliance & Accuracy

• Ensure licensing actions are aligned with contractual terms and company policies.
• Track trial extensions and escalate exceptions for approval.
• Maintain accurate data within Salesforce and meet SLA timelines.

Process Adherence & Improvement

• Follow established SOPs for licensing tasks while contributing to documentation updates.
• Identify recurring issues and suggest small improvements to increase efficiency.
• Adapt to evolving workflows and CRM configurations.

You Have

• 2–4 years of experience in customer operations, licensing, order management, or a related function.
• Working knowledge of Salesforce (or other CRM/contract management systems).
• Strong organizational skills and ability to manage competing priorities.
• Excellent written and verbal communication skills with a customer-first mindset.
• Ability to work accurately in detail-oriented, high-volume environments.
• Comfortable navigating ambiguity and solving problems independently.

Preferred Skills

• Experience in the SaaS/software industry.
• Familiarity with Service Cloud or other ticketing platforms.
• Exposure to entitlement data structures (e.g., feature flags, JSON attributes).
• Understanding of compliance or contract-driven workflows.

Candidate Qualities

• Customer Focus – Acts with empathy and ensures a positive experience.
• Attention to Detail – Maintains accuracy in multi-step processes.
• Problem Solving – Finds solutions in ambiguous situations.
• Collaboration – Works effectively with cross-functional teams.
• Adaptability – Thrives in a fast-paced environment with shifting priorities.
• Accountability – Meets deadlines and upholds compliance standards.

Salary Range: $65,000 - $77,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives
• Generous PTO & Holiday Schedule
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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