Licensing Examiner 2

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid telework after probation

Paid leave accrual

Paid holidays

Retirement plan

Health, vision and dental coverage

Job summary

The Alaska Division of Corporations, Business and Professional Licensing is seeking a Licensing Examiner 2 in Juneau, with training followed by potential hybrid telework. You will manage license applications, maintain files, and communicate with licensees to ensure documents are complete and compliant.

You will support the board's lead staff, handle public inquiries, and contribute to a team focused on delivering accurate licensure decisions while upholding division standards and customer

Qualifications

• Interpersonal skills to relate well to diverse people and handle difficult interactions tactfully.
• Meticulous attention to licensing documents, records, and databases.
• Customer service mindset to assist applicants and licensees.
• Flexibility to adapt to changing policies, times, and procedures.
• Clear oral and written communication tailored to audience and purpose.
• Ability to understand technical regulatory material and written materials.
• Self-management to work independently and prioritize tasks.
• High ethical standards and trustworthiness in handling sensitive data.

Responsibilities

• Process and manage license applications across one or more programs.
• Maintain applicant files in multiple formats and update the licensing database.
• Communicate with licensees verbally and in writing to request documentation.
• Ensure supplemental documents meet licensing standards and compliance.
• Assist board staff with tasks and prepare materials for board meetings.

Skills

Interpersonal Skills

Attention to Detail

Customer Service

Flexibility

Oral and Written Communication

Reading Comprehension

Self-Management

Integrity/Honesty

Job description

Job Description

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position.

The primary duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period.

The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers.

Our work is guided and informed by our beliefs and commitments to:

Respect:

We respect people, value diversity, and are committed to equality.

Participation:

We value and recognize the contributions of our staff.

Quality:

We strive for excellence through focus and attention to detail.

Openness:

We are committed to a culture of teamwork and a willingness to think outside of the box.

Together, these principles shape how we serve the public and support one another every day.

The benefits of joining our team:

There is tremendous satisfaction in being part of a team that directly contributes to Alaska’s economic well-being and supports public safety by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment, with hybrid-telework options available after probationary period.

In this role, you will build a strong foundation in professional licensing statutes, regulations, and policies, with opportunities for advancement within the division. You’ll also strengthen your customer service, attention to detail, communication, and computer skills while supporting a broad range of career goals.

The division licenses more than 125 professions across 43 programs from Acupuncturists to Veterinarians making this an exciting opportunity to enhance your skills in a fast paced and meaningful environment. Your next career step may be waiting for you here!

To learn more about the division and its professional licensing programs, visit our website:

www.commerce.alaska.gov/web/cbpl

The working environment you can expect

The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our offices have updated furnishings and are centrally located in downtown Juneau.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self-motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer a flexible 7.5-hour workday, with schedules typically falling between Monday–Friday, 8:00a.m. and 4:30p.m., and adjustments available within reason. Additional benefits include potential hybrid telework opportunities after the probationary period, paid leave accrual, paid holidays, a comprehensive retirement plan, and competitive health, vision, and dental coverage.

Desired core competencies we are looking for:

Interpersonal Skills:

Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Self-Managed Attention to Detail:

Thorough when performing work and conscientious about attending to detail with or without oversight.

Customer Service:

Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.

Flexibility:

Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.

Oral and Written Communication:

Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

Integrity/Honesty:

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Oral and Written Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Reading Comprehension:

Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Self-Management:

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Equivalent to those typically gained by:

Examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; preparing written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.

Additional Required Information

If selected for an interview, you will need to bring

Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers.

SPECIAL NOTICE

This position may or may not be telework