Licensing Coordinator - Division of Gaming.

State of Colorado; Lakewood (CO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical, Dental, and Vision insurance

Disability coverage

Life and AD&D Insurance

FSAs

FMLA and PFML

Holidays and leave

Work-Life discounts

Job summary

Colorado Department of Revenue is seeking a Licensing Coordinator in the Division of Gaming to oversee licensing and regulatory tasks, including applications, renewals, verifications, and training. The role requires strong decision-making and organizational skills to handle sensitive information and multiple tasks.

The incumbent will provide guidance, develop training materials, and ensure compliance across processes while maintaining effective stakeholder communications and procedures.

Qualifications

• Six years of high-level administrative support experience or equivalent combination of education and experience.
• Ability to manage multiple licensing tasks, including regulatory processes and training materials.

Responsibilities

• Track and manage licensing processes and follow up on incomplete applications.
• Perform denials tracking, fingerprint retrieval, and verifications for tribal tax and licenses.
• Enter requisitions, process AVC payments, and support Commission days.
• Develop training materials and provide training for licensing staff; update procedures.
• Back up for processing applications including front counter.

Skills

Decision making

Multitasking

Professional communication

Education

Education + experience mix

Job description

Department Information: The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us.

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

Description from the Division of Gaming

The purpose of the Division of Gaming is to ensure that limited gaming is conducted honestly, fairly and competitively, and is free from criminal and corrupt elements.

The Licensing Unit is seeking a Licensing Coordinator to join their team. This position involves overseeing and coordinating a variety of licensing and regulatory tasks related to business applications, renewals, verifications, compliance and training. The role requires a high level of decision-making, analysis, and organizational skills, as well as the ability to manage multiple complex tasks and handle sensitive information. The incumbent plays a key supportive role within the team by offering guidance, training, and procedural updates.

Duties

• Tracking and managing licensing processes, including follow-ups on incomplete applications
• Denial tracking (30-day letters), fingerprint retrieval, and Tribal Tax and license verifications
• Ensuring business applications are complete, entering requisitions, and processing AVC payments, as well as providing Administrator support on Commission days
• Developing training materials and providing training for licensing staff, updating procedures, and ensuring regulatory compliance in all processes
• Updating procedures in the Division of Gaming and employee procedure manuals
• Receives criminal histories of applicants following fingerprint/licensing processing
• Initiates proper tracking of all disciplinary actions for licensees
• Checking in business applications to ensure completeness for processing
• Serves as backup for application processing - including the front counter

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications

Experience Only:

Six (6) years of relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking.

Education and Experience:

A combination of related education and/or relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking equal to six (6) years.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Necessary Special Requirements

• Must be able to pass a background check/ Tax Check.
• Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division.

Preferred Qualifications

• Proven success working in a fast-paced governmental or public-sector environment, consistently meeting deadlines and delivering results.
• Proven ability to manage and protect confidential information with discretion and professionalism.
• Strong ability to juggle multiple priorities, stay highly organized, and maintain attention to detail under shifting demands.
• Excellent professional communication skills - both verbal and written with a broad variety of stakeholders including the public, regulated businesses, internal teams, and external partners.
• Demonstrated experience as a team player, collaborating across functions, supporting colleagues, and contributing to collective goals.
• Experience training and mentoring learners of different styles and backgrounds - both individually and in group settings.
• Ability to communicate procedures and policies both verbally and in writing.
• Goal-oriented mindset: able to establish targets, track progress, adapt plans, and achieve measurable outcomes.
• Previous experience in a licensing or regulatory environment.

Conditions of Employment

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy (Download PDF reader) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, motor vehicle records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

Classification

H1B3XX Administrator III