Licensing Analyst 1

State of Louisiana; Baton Rouge (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

The Louisiana Board of Pharmacy in Baton Rouge seeks a Licensing Analyst to verify that applicants meet minimum qualifications and to assist with credential renewals and reinstatements.

Ideal candidates will have strong communication, policy adherence, and problem-solving skills, along with a commitment to ethics and regulatory compliance.

Qualifications

• Three years of experience in the issuance, maintenance, or reinstatement of licenses.
• Six years of full-time work experience in any field.
• A bachelor's degree.

Responsibilities

• Receive and process initial and renewal applications for CDS licenses and other license types.
• Communicate with applicants, licensees, pharmacists, practitioners, employers, attorneys, and the public by telephone and email to answer questions and resolve licensing issues.
• Enter licensing information into the Board's database and ensure records are accurate and up to date.
• Determine whether an application meets established minimum requirements or whether additional information is needed.
• Identify deficiencies or missing information and communicate what is needed to complete applications.
• Maintain confidentiality of licensing applications and records.

Skills

Communicating Effectively

Following Policies

Thinking Critically

Ethics and Integrity

Adaptability

Continuous Improvement

Professionalism

Problem Solving

Education

Bachelor's degree

Job description

OUR MISSION

The mission of the Louisiana Board of Pharmacy is to regulate the profession and practice of pharmacy in the interest of the health, safety, and welfare of the citizens of the state of Louisiana by restricting the entry into the practice of pharmacy to those persons meeting the minimum qualifications for licensure and by monitoring and regulating the professional practice of its licensees to ensure their compliance with the laws and rules governing the practice of pharmacy.

OVERVIEW OF THE ROLE

Licensing Analysts at the Louisiana Board of Pharmacy ensure that applicants possess the minimum qualifications required to be granted a credential; and help existing credential holders renew, reinstate and maintain their credentials.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Three years of experience in the issuance, maintenance, or reinstatement of licenses; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Receive and process initial and renewal applications for Controlled Dangerous Substance (CDS) licenses and other assigned license types.
• Communicate with applicants, licensees, pharmacists, practitioners, employers, attorneys, and members of the public by telephone and email to answer questions, explain requirements, provide application status information, and resolve routine licensing issues.
• Enter application and licensing information into the Board's licensing database and ensure records are accurate and up to date.
• Determine whether an application meets established minimum requirements or whether additional information or documentation is needed.
• Identify deficiencies, discrepancies, or missing information and communicate clearly with applicants and licensees about what is needed to complete their application or maintain their license.
• Maintain confidentiality and protect sensitive information contained in licensing applications and records.

The position involves balancing accuracy, customer service, regulatory requirements, and a high volume of work. Priorities may change throughout the day, so you must be able to organize your workload and determine what needs immediate attention while ensuring that routine licensing work continues to move forward.

Position-Specific Details:

• Appointment Type: This appointment type may be filled as Probational - up to 24 months.
• Career Progression: This position does not participate in a Career Progression Group.
• Compensation: The salary offered will be determined based on qualifications and experience.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.