LICENSING AIDE

State of careers Rhode Island; Junior (WV); On-site; USD 49,000 - 53,000; Full time

Job summary

The Department of Business Regulation in Rhode Island is seeking a Licensing Aide to review and process licensing and registration applications, maintain records, and interact with the public on an ongoing basis.

Responsibilities include data entry, handling fees, responding to inquiries, and assisting in investigations of consumer complaints. Spanish language skills are preferred.

Qualifications

• Working knowledge of licensing and registration procedures.
• Ability to interact with the public and licensees.
• Office practices and standard clerical procedures.
• Ability to follow written and oral instructions.

Responsibilities

• Review and process licensing and registration applications.
• Maintain records in manual and computerized systems.
• Interact with the public and respond to inquiries.
• Enter data and handle related clerical tasks.
• Support investigation of consumer complaints as needed.

Education

High School Diploma

Job description

Department

Department of Business Regulation

Division

Regulatory Compliance

Salary

$48,771.00 - $53,059.00

Job Profile

JC-02380300-26 - Licensing Aide (C94 L2448 DOA DOC Public Safety DOR)

Scheduled Work Days & Work Hours

Monday - Friday, 8:30 am - 4:00 pm

35 Hours - Standard

Restricted/Limited to the leave of the prior incumbent.

Job Requisition Number

JR104073 LICENSING AIDE (Open)

Pay Grade

C00315 A

Classification

Licensing Aide

Class Definition

GENERAL STATEMENT OF DUTIES: On an ongoing basis, and as the primary work assignment, to be responsible for reviewing and processing of licensing and registration applications in an agency with regulatory responsibility for specific business, industries, professions/occupations or similar activities; to be responsible for the maintenance of records on both manual and computerized systems relating to licensure; to interact with the public on an ongoing basis; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a superior in accordance with clearly defined policies and procedures; work is subject to review upon completion.

SUPERVISION EXERCISED: On occasion, may supervise clerical or other personnel assigned to assist.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• On an ongoing basis, and as the primary work assignment, to be responsible for reviewing and processing of licensing and registration applications in an agency with regulatory responsibility for specific business, industries, professions/occupations or similar activities; to be responsible for the maintenance of records on both manual and computerized systems relating to licensure; to interact with the public on an ongoing basis.
• To review and approve submitted forms to ensure compliance with laws, policies and procedures.
• To identify instances of missing or incomplete documentation, and to initiate action to procure required data.
• To receive taxes, fees and other monies pertaining to licensing transactions, and to maintain simple records thereof.
• To respond to inquiries concerning licensing matters through correspondence and in person.
• To assist in the investigation of consumer complaints and respond to inquiries from licensees and the general public.
• To enter data into the computer generating various licenses and registrations; entering fees into electronic cash registers and collecting appropriate monies.
• As required, to perform a variety of generic clerical tasks including typing, filing, recordkeeping, phone coverage, etc.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of laws, policies and procedures of licensing and registration for specified business, industries, professions/occupations or similar activities; a working knowledge of office practices and use of equipment, including computer terminals; the ability to carry out written and oral instructions involving licensing procedures; the ability to establish and maintain effective working relationships with the public, licensees and agency personnel; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a senior high school; and

Experience: Such as may have been gained through: employment in a clerical or related position involving the exercise of independent judgement in the processing of various transactions.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

Spanish language skills are preferred.

Benefits

For information regarding thebenefits available to State of RhodeIsland employees, please visit the Office of Employee Benefits’ website at http://www.employeebenefits.ri.gov/.

Also, be advised thata new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.