Licensing Administrator (Hybrid)

American Family Insurance; Eden Prairie (MN); Hybrid; USD 34,000 - 44,000; Full time

Job summary

American Family Insurance is seeking a detail-oriented license coordinator to maintain producer licenses and renewals across multiple states. You will collaborate with sales management to track records, ensure timely license processing, and coordinate appointments using online platforms.

Flexible hybrid work arrangement is offered, with 10 in-office days monthly and potential relocation support. The role requires strong administrative skills, proficiency with Microsoft Office, and the ability to

Qualifications

• Demonstrated experience providing customer-oriented solutions or service.
• Administrative experience.
• Demonstrated experience with Microsoft Office applications.
• Demonstrated interpersonal communication, organization skills and attention to detail.
• Demonstrated ability to perform basic math and statistical calculations (addition, subtraction, multiplication, division, averages and algebra).

Responsibilities

• Maintain producer licensing and renewals across states as required by law.
• Coordinate with sales management to track records and license timelines.
• Arrange producer appointments and renewals using online platforms.

Skills

Customer service

Administrative

MS Office

Communication

Attention to detail

Math proficiency

Tools

Microsoft Office

Excel

Job description

You will be responsible for all aspects of maintaining producer licenses and renewals, coordinating producer appointments and managing motor club licensing and renewals. You will report to Senior Manager of Agency Field Support Distribution.

Position Compensation Range

$25.00 - $31.88

Pay Rate Type

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Maintain producer licensing and renewals in all states for employees in multiple jobs within the organization as needed by state law.


• Works with sales management to acquire and maintain records, compile information, coordinate with applicants and state agencies to ensure timely and efficient license acquisition and renewal, initial fingerprinting, scheduling of examinations, completing online applications & submitting supplemental documentation as required, monitoring license issuance and expiration dates using the national producer database and ensuring compliance with company policies and government regulations.


• Coordinate producer appointments in states where required using an online platform. Track and coordinates renewals of same.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-oriented solutions or service.


• Demonstrated administrative experience.


• Demonstrated experience with Microsoft Office applications.


• Demonstrated interpersonal communication, organization skills and attention to detail.


• Demonstrated ability to perform basic math and statistical calculations (addition, subtraction, multiplication, division, averages and algebra).

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

You will work 10 days per month from the office in this hybrid role. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.


• Offer to selected candidate will be made contingent on the results of applicable background checks


• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions


• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.