Licensing Administrator (Hybrid)

American Family Insurance; Boston (MA); Hybrid; USD 26,000 - 43,000; Full time

Benefits offered by this job

Relocation assistance

New employee orientation

Paid time off

Paid holidays

401(k) and pension

Student loan repayment

Paid family leave

Job summary

American Family Insurance seeks a detail‑oriented professional to manage producer licenses and renewals across multiple states. You will coordinate appointments, assist applicants, and monitor licensing timelines in accordance with regulations.

The role requires strong administrative skills, proficiency in Microsoft Office, and excellent customer service. This hybrid position involves office and remote work with relocation support for eligible candidates.

Qualifications

• Experience providing customer-oriented solutions or service.
• Demonstrated administrative experience.
• Proficiency with Microsoft Office applications.
• Strong interpersonal communication and organizational skills.
• Attention to detail and accuracy in data handling.
• Ability to perform basic math and simple algebra.

Responsibilities

• Maintain producer licensing and renewals across states and track expiration dates.
• Coordinate producer appointments and renewals using required platforms and filings.
• Assist with records, applications, fingerprinting, examinations, and documentation as needed.

Skills

Customer service

Administrative experience

Microsoft Office

Interpersonal communication

Attention to detail

Math skills

Tools

Microsoft Office

Job description

You will be responsible for all aspects of maintaining producer licenses and renewals, coordinating producer appointments and managing motor club licensing and renewals. You will report to Senior Manager of Agency Field Support Distribution.

Position Compensation Range

$25.00 - $31.88

Pay Rate Type

Hourly

Compensation may vary based on the job level and your geographic work location.

Relocation support is offered for eligible candidates.

Primary Accountabilities

• Maintain producer licensing and renewals in all states for employees in multiple jobs within the organization as needed by state law.
• Works with sales management to acquire and maintain records, compile information, coordinate with applicants and state agencies to ensure timely and efficient license acquisition and renewal, initial fingerprinting, scheduling of examinations, completing online applications & submitting supplemental documentation as required, monitoring license issuance and expiration dates using the national producer database and ensuring compliance with company policies and government regulations.
• Coordinate producer appointments in states where required using an online platform. Track and coordinates renewals of same.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-oriented solutions or service.
• Demonstrated administrative experience.
• Demonstrated experience with Microsoft Office applications.
• Demonstrated interpersonal communication, organization skills and attention to detail.
• Demonstrated ability to perform basic math and statistical calculations (addition, subtraction, multiplication, division, averages and algebra).

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

You will work 10 days per month from the office in this hybrid role. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.