Licensing Administrator

State of Utah; Salt Lake City (UT); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Telework up to two days per week

In-office training period

State government benefits

Job summary

The Utah Department of Commerce, Division of Professional Licensing (DOPL), seeks a Licensing Administrator for the Medical and Allied Health Section to lead a diverse licensing team and oversee complex regulatory processes.

This full-time hybrid role based in Salt Lake City offers in-office training followed by telework up to two days per week, with a strong emphasis on policy development, board support, and stakeholder service.

Qualifications

• At least 2 years supervising staff, including performance reviews, hiring, training, and delegation.
• Experience interpreting and applying complex laws, regulations, or policies.
• Ability to manage business operations and optimize workflows.
• Proven experience resolving escalations and customer or stakeholder issues.
• Experience presenting information or training to staff or external stakeholders.

Responsibilities

• Lead, mentor, and develop a diverse team of licensing professionals and managers.
• Oversee licensing operations, ensure timely processing of applications and inquiries.
• Support boards, coordinate meetings, and serve as liaison with licensees and agencies.
• Ensure compliance with state/federal laws and agency policies; work with legal teams.
• Deliver training, respond to inquiries, and drive process improvements and policy updates.

Skills

Supervisory experience

Regulatory/compliance experience

Operations & process improvement

Complex problem solving

Professional communication

Job description

Application Deadline – 8/19/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

**This position is eligible for teleworking up to two days per week, following an initial in-office training period.**

PRINCIPAL DUTIES

In this position, you will be the Licensing Administrator for the Medical and Allied Health Section of the Division of Professional Licensing. You will oversee a large group of licensing professions in the medical /health care fields, as you perform the following functions:

Key Responsibilities

Day-to-day responsibilities of this position:

Team Leadership and Development:

• Lead, mentor, and develop the following diverse team of employees, fostering a collaborative and high-performing environment: (1) a team of at least four licensing specialists handling significant medical/health care professions; (2) one or more compliance (probation) specialists; (3) a specialist who develops international application pathways; and (4) at least two bureau managers who oversee licensing specialists for other health care professions.
• Conduct regular performance reviews, provide constructive feedback, identify professional development opportunities for team members, and initiate corrective or disciplinary actions as needed.
• Delegate tasks effectively and ensure equitable workload distribution.
• Hire and onboard new team members and provide ongoing training.

Licensing Operations Management:

• Oversee and ensure the timely and accurate processing of all license applications and related inquiries for DOPL’s Medical and Allied Health Section professions.
• Manage, develop, and/or implement efficient workflows and procedures to optimize licensing processes.
• Recommend, advocate, and/or implement new and or changes to existing policies and procedures, laws, or rules.
• Address complex licensing issues, appeals, and actions, including in collaboration with DOPL investigators, legal counsel, and boards.
• Develop, direct, and/or evaluate programs.
• Identify data and information that suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation.
• Audit and review systems and practices to ensure compliance with procedures, regulations, and standards.
• Represent your licensing team at interprofessional, team, and/or agency meetings.
• Give input and make determinations on disciplinary and non-disciplinary licensing actions to be taken in conjunction with investigation efforts.
• Deliver presentations, stand-up training, or instruction to staff, management, licensees, professional associations, and the general public.
• Receive, research, and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
• Research and review financial records, schedules, reports, and/or problem areas as needed or directed.

Board and Committee Support:

• Provide comprehensive administrative and logistical support to the boards and committees associated with your professions, including ensuring compliance with applicable laws such as the Open and Public Meetings Act.
• Coordinate and facilitate board meetings, helping to prepare agendas, minutes, and ensuring necessary documentation is available.
• Act as a primary liaison between your boards/committees and your licensees and other third parties.
• Ensure board directives and decisions are properly made and accurately implemented.

Legal Compliance:

• Ensure strict adherence to all state and federal laws, administrative rules, and policies governing the licensing of DOPL’s
• Medical and Allied Health Section professions.
• Stay abreast of changes in legislation and laws and rules impacting your professions and ensure practices and rules are updated accordingly.
• Collaborate with leadership and/or legal counsel on the interpretation of laws and rules, and in responding to legal challenges or public inquiries.
• Prepare cases for referral to the office of the Attorney General.
• Propose appropriate rule amendments and actions to the licensing board and DOPL/Commerce leadership.
• Collaborate with investigative personnel to ensure rigorous enforcement of licensing laws and rules.

Stakeholder Communication and Service:

• Serve as a primary point of contact for inquiries from licensees, professional organizations, the public, and other government agencies regarding your managed professions.
• Act as a liaison between your team and other agencies, work units, organizations, suppliers, etc.
• Ensure your employees provide high-quality customer service, addressing questions and concerns professionally and efficiently.
• Develop and disseminate clear and concise information regarding licensing requirements, processes, and regulatory updates.
• Interact and communicate efficiently and professionally with Department of Commerce and DOPL leadership, managers, and other employees.

Ideal Candidate

Our Ideal candidate will possess:

• Ability to coach and mentor.
• Skills in organization, adaptability, and change management.
• Skills in communication and conflict resolution
• Exemplary organizational skills.

Qualifications

Minimum or day-one qualifications:

• Supervisory Experience: At least 2 years of professional experience directly supervising staff, including conducting performance reviews, hiring, training, and delegating workloads. (Note: Because this role oversees other managers as well as specialists, substantial supervisory experience is critical).
• Regulatory/Compliance Experience: Experience interpreting, applying, and ensuring compliance with complex laws, regulations, administrative rules, or corporate policies.
• Operations & Process Improvement: Experience managing business operations, including developing, evaluating, or optimizing workflows and standard operating procedures.
• Complex Problem Solving: Demonstrated experience researching and resolving complex customer, stakeholder, or operational escalations and complaints.
• Professional Communication: Experience presenting information or delivering training to staff, management, or external stakeholders.

Preferred or trainable/on-the-job qualifications:

• 4+ year of experience managing diverse teams of full time employees
• Experience working within a government regulatory agency, licensing body, or healthcare administration environment.
• Experience facilitating, advising, or providing administrative support to professional boards, committees, or executive councils (including familiarity with Open and Public Meetings Acts).
• Experience researching, drafting, proposing, or implementing new policies, administrative rules, or legislative changes.
• Experience auditing systems/practices, analyzing data to identify trends or areas for investigation, and reviewing operational records..
• Experience preparing case files for legal counsel or collaborating with investigators/legal teams on enforcement and disciplinary actions.
• Experience with administrative adjudicative proceedings.
• Current or prior DOPL employee.

About the Role

Location

160 East 300 South

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – AX - Employees in supervisory positions

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The mission of DOPL is to strengthen trust in Utah’s professional workforce through effective licensing, balanced regulation, and consumer engagement to facilitate informed decisions. To learn more about our division, please visit our website.

The Agency

Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending.

Supplemental Information

• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
• We are interested in every qualified candidate who is eligible to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.