Licensed Transaction Coordinator - Washington (Temporary) - Future Opportunity

Redfin; Olympia (WA); On-site; USD 31,409 - 48,904; Full time

Benefits offered by this job

Health benefits

Support for family well-being

Individual level support

Job summary

Redfin is seeking a Temporary Transaction Coordinator in Olympia, WA to manage real estate transactions and provide exceptional service to agents and clients. This role includes coordinating details with various parties, managing paperwork, and minimizing clients' stress during the closing process.

To succeed, candidates must possess a real estate license, strong customer service skills, and the ability to thrive in a fast-paced environment. You'll receive training and tools to excel and support growth in your career.

Qualifications

• One year of real estate contract experience preferred.
• One year of customer service experience required.
• Calm demeanor when resolving issues.
• Ability to juggle multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate real estate deals with various parties.
• Manage 30-50 deals per month with quick response times.
• Draft paperwork and process disclosures.
• Guide clients through the closing process.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Customer service

Communication

Technology proficiency

Education

Real estate license

Tools

Google suite

Redfin proprietary tools

Job description

Overview

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

As a Temporary Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win. Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.

About The Role

• Take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.
• With agent oversight, manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure the file is complete.
• Proactively support multiple agents, building relationships to understand their working style and take care of clients at every step in the home-buying and selling experience.
• Minimize clients' stress by guiding them through the closing process and promptly responding to their questions.
• Work in a fast-paced environment while juggling multiple priorities and using market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk and proactively mitigate that risk to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

About You

• A real estate license is required. Find out how to get one here:www.redfin.com/guides/how-to-become-a-real-estate-agent
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the lifecycle of closing a real estate transaction is preferred.
• One year of customer service experience is required.
• Excellent attention to detail, organizational and interpersonal skills.
• Clear and concise verbal and written communication.
• Proficient in basic technologies and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• Experience using email and phone to communicate with clients and other parties required.
• Calm demeanor when resolving issues and communicating with agents and clients.
• Experience juggling multiple priorities in a fast-paced environment.
• Strong sense of accountability for the agent and client experience.
• You pride yourself on saving the day; your actions are guided by a spirit of service that puts client and agent success above all else.

Schedule

Monday–Friday, 8am - 5:00pm.

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too. We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. What follows are disclosures that apply to employment; where applicable, these statements remain in effect and should be reviewed in full by applicants. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at [e-mail]. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $22.80-$35.50. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits. More information regarding these benefits can be found here. The information regarding compensation and benefits is the company’s current, good faith estimate at the time of posting and is subject to modification. The Company may determine during future reviews that compensation and benefits should be reduced; in no event will compensation be reduced below the applicable minimum wage. Some candidates may be subject to local laws and ordinances governing employment practices.