Licensed Telephonic Counselor – Evernorth Health Services – Remote, Washington License Required

Cigna; New London (CT); Remote; USD 65,000 - 110,000; Full time

Job summary

A leading health services provider is seeking a Licensed Telephonic Counselor to provide non-medical counseling to military members and their families. The position requires an active license in Washington State and a Master’s degree in a relevant field. This full-time role offers a competitive salary and comprehensive benefits, starting from day one of employment. Join a dedicated team providing essential support to the military community.

Benefits

Medical, vision, and dental benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Qualifications

• Active counseling license in Washington state.
• Minimum 4 years of clinical experience.
• Passion for helping the military community.

Responsibilities

• Provide confidential, non-medical counseling services.
• Assess participant’s immediate risk and needs.
• Provide appropriate referrals for resources and treatment.

Skills

Solution focused therapy

Crisis management

Interpersonal communication skills

Knowledge of military culture

Education

Master’s degree or PhD in mental health field

Job description

Licensed Telephonic Counselor – Evernorth Health Services – Remote, Washington License Required

Pay $65600.00 - $109400.00 / year

Location New London/Connecticut

Employment type Full-Time

Job Description

• **You must have an active license for the state of Washington**
• A great opportunity to help military members and their families!
• This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family. Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant’s strengths, accessing support systems, and utilizing community resources. Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.
• Non-medical Counseling topics are varied but often include the following issues:

• Stress
• Transition/Relocation
• Grief and loss
• Employment issues
• Marital/couple conflict or communication
• Parent-Child Relational Problems
• Academic or Educational problems
• Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant’s expectation. The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments. The team is staffed 24/7 in support of the schedules of military members around the world. This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities:

• Provide participants with confidential, non-medical counseling services
• Assess the participant’s immediate risk and biopsychosocial needs
• Provide appropriate referrals for resources and treatment
• Use clinical expertise, professional judgment and best practices
• Execute duty to warn/mandated reporting processes
• Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process
• Demonstrate the ability to be agile and flexible in work process.
• Deliver excellent clinical judgment and interpersonal communication skills
• Understand confidentiality and privacy regulations
• Demonstrate excellent verbal and written communication
• Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.

Qualifications:

• Current, valid, unrestricted counseling license/certification from the state of Washington grants the authority to provide counseling services as an independent practitioner in their respective fields. Multi-state licensure highly preferred.
• Must be a U.S. Citizen
• Master’s degree or PhD from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling
• Ability to meet the expectation to sit / apply for cross-licensure in additional state(s). Licensure costs will be fully covered by the company upon hire
• Minimum 4 years post masters clinical experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy.
• Knowledge and experience with Employee Assistance Programs (CEAP certification optional)
• Knowledge and experience in crisis management
• Solid understanding of Z-codes
• Proficient with multiple software and system applications.
• Demonstrated ability to set priorities including, but not limited to time management and organizational skills
• Ability to manage own caseload and coordinate all assigned cases
• Passion for helping the military community
• Understanding of military life and culture
• Must pass government-issued background check (tier 2 suitability)

REQUIRED WORK HOURS:

Full time job with a minimum of forty hours per week five days a week. Shift days and times may vary due to business need. All staff schedules include rotating shifts, weekends and holiday time.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.