Licensed Telephonic Counselor

Medical Mutual of Ohio; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A health services company is seeking an experienced Telephonic Counselor to conduct assessments and provide support to members. The ideal candidate will have a Master's degree in a behavioral health field and at least 5 years of relevant experience. Responsibilities include telephonic triage, case management, and collaboration with service providers. This role supports behavioral health clinical needs and may require specific licensure in the state of employment.

Qualifications

• A minimum of 5 years of experience as an EAP Counselor or equivalent.
• License as a Mental Health Clinician, HR Professional, or EAP Counselor preferred.
• License in the state of employment may be necessary for in-person counseling.

Responsibilities

• Conduct telephonic triage and assessment, providing immediate support to members.
• Coordinate and complete case management of intakes and make clinical determinations.
• Consult with service providers regarding employee issues and concerns.

Skills

Behavioral health assessment

Telephonic counseling

Case management

Microsoft Office proficiency

Education

Master's degree in a behavioral health field

Job description

A company is looking for a Telephonic Counselor.

Key Responsibilities

• Conducts telephonic triage and assessment, providing immediate support to members on various issues
• Coordinates and completes case management of intakes and makes clinical determinations
• Consults with service providers and Human Resources regarding employee issues and concerns

Required Qualifications

• Master's degree in a behavioral health field (social work, psychology, counseling, or related field)
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience
• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred
• Active and unrestricted license in the state employed may be required for face-to-face counseling
• Intermediate proficiency in Windows-based programs and applications, including Microsoft Office