Licensed Team Lead Optician-Temecula, CA-Lenscrafters

Luxottica; Temecula (CA); On-site; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional eye care and eyewear solutions. As a Licensed Team Lead Optician, you will play a pivotal role in delivering outstanding customer service and ensuring that every patient receives high-quality eyewear tailored to their needs. This position not only emphasizes optical expertise but also values strong communication and problem-solving skills. With a commitment to continuous learning and improvement, you will thrive in a dynamic environment where your contributions directly impact customer satisfaction and store performance. If you are passionate about eye care and eager to make a difference, this opportunity is for you.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• High School graduate with state licensure and optical dispensing experience required.
• Strong customer service and communication skills necessary for success.

Responsibilities

• Welcome customers and set expectations while delivering exceptional service.
• Accurate fitting of eyewear and ensuring customer satisfaction.

Skills

Customer Service Skills

Optical Dispensing Experience

Strong Communication Skills

Basic Math Skills

Selling Skills

Problem-Solving Skills

Education

High School Graduate or Equivalent

State Licensure

Tools

iPAD/Tablet

POS Systems

Computers

Job description

Licensed Team Lead Optician - Temecula, CA - LensCrafters

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high-quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

1. Welcome all customers, set expectations with customers.
2. Custom fit glasses & precisely place prescription in lenses.
3. Acts as a leader in optical acumen.
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
5. Assists team with complex product needs & prescriptions.
6. Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
7. Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution-driven.
8. Ability to multi-task, prioritize & manage time with competing priorities.
9. Strive to achieve exceptional results on Brand KPIs & competencies.
10. Take pride in store appearance, help to keep store clean, attractive & organized.
11. Inform management of safety opportunities; demonstrates safe work practices.
12. Resourceful, self-motivated with a desire for continual learning, improvement & results.
13. Adhere to company policies & procedures, including discounts, promotions & inventory management.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. State Licensure.
3. Optical dispensing experience.
4. Strong customer service skills: communicator, listener & team builder.
5. Knowledge of current store merchandise.
6. Strong basic math skills.
7. Awareness of current fashion trends.
8. Selling skills – ability to use & carry an iPAD/tablet.
9. Familiarity with POS, computers & calculators.
10. Embrace new technology & change.

PREFERRED QUALIFICATIONS

Pay Range: 24.62 - 36.68

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.