Licensed Team Lead - Farmington, CT - LensCrafters

EssilorLuxottica; Farmington (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Team Lead to join their dynamic retail team. This role focuses on delivering exceptional customer service and managing optical processes to ensure customer satisfaction. The ideal candidate will possess a valid state Opticianry license and demonstrate strong sales and problem-solving skills. Join a company that values your contributions and offers a supportive environment for professional growth in the optical industry. This is a fantastic opportunity to advance your career while making a positive impact on customers' lives.

Benefits

Health Care

Retirement Plan

Paid Time Off

Employee Discounts

Competitive Bonuses

Qualifications

• Strong optical and retail experience is essential.
• Current and valid state Opticianry license required.

Responsibilities

• Deliver exceptional customer service and manage key optical processes.
• Assist customers with eyewear selections and perform digital measurements.

Skills

Customer Service

Optical Knowledge

Sales Skills

Problem-Solving

Communication Skills

Leadership Experience

Education

High School Diploma/GED

State Opticianry License

Tools

Optical Machinery

AccuFit Digital Measurement System

Job description

Requisition ID:

872731

Store #

000477 LensCrafters

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. It takes thousands of people from all backgrounds to achieve this.

Joining our team offers the opportunity to learn about the optical industry while developing customer service and sales skills to advance your career.

LensCrafters, the largest optical retailer in North America with over 1,000 stores and part of Luxottica, has set a high standard of quality, making us a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Team Lead delivers exceptional customer service, creating value for customers & patients, ensuring their satisfaction. They assist in store success by managing key optical & lab processes to achieve excellent results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail:

• Ensure the team provides outstanding customer service
• Be proactive, solution-oriented, and knowledgeable about products
• Assist customers with selections, provide recommendations, support sales associates
• Serve as an alternate store key holder

With a current & valid state Opticianry license, perform:

• Expertise & product knowledge on lens choices based on vision needs & prescriptions
• Adjust and/or repair eyewear as needed
• Present & dispense eyewear
• Perform accurate digital measurements

In the Lab, if applicable:

• Custom fit glasses & precisely place prescriptions in lenses
• Support colleagues' knowledge and skills in lens & lab technology
• Ensure finished eyewear meets standards & customer needs
• Maintain a safe working environment and proper lab tool operation

BASIC QUALIFICATIONS

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of optical theory & merchandise
• Excellent communication and interpersonal skills
• Basic math skills
• Sales skills and problem-solving ability
• Familiarity with cash registers, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & measurement skills

PREFERRED QUALIFICATIONS

• State licensure and/or ABO Certification
• LensCrafters Final Eyewear Inspector Certification
• Experience with optical machinery/instruments
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of store merchandise & lens options

Pay is determined by various factors, including location, experience, and qualifications. Benefits may include health care, retirement, paid time off, and discounts. We also offer competitive bonuses and commissions as part of our total rewards package.

We provide reasonable accommodations for individuals with disabilities upon request. Contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, veteran status, marital status, pregnancy, genetic information, or other protected characteristics. Native Americans in the US receive preference per Tribal Law.