Licensed Store Manager

Luxottica; Smyrna (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

EssilorLuxottica, operating Target Optical, seeks an experienced store manager in Smyrna, GA to lead a high-performing team and deliver an outstanding guest experience. You will set expectations, coach staff, and drive store performance through effective scheduling, development plans, and performance reviews.

The role requires a Bachelor’s degree or equivalent experience and an opticianary license or ABO certification as dictated by state law, plus 3+ years in customer service or retail.

Qualifications

• Bachelor’s degree or equivalent experience.
• Opticianary License or American Board of Opticals Certification as required by state law.
• 3+ years experience in customer service or retail.
• Recruiting, selection and development of talent.
• Motivating and influencing others.

Responsibilities

• Leads a team to deliver an outstanding guest experience by modeling and coaching the store rules.
• Sets clear expectations that the store and team be Guest Ready.
• Develops action plans for immediate and future staff development.
• Manages schedules and payroll to meet business needs.
• Conducts annual performance reviews and monthly coaching conversations.
• Maintains policies, merchandising standards and promotions at the highest level.

Skills

Customer service

Retail experience

Talent development

Motivating others

Education

Bachelor’s degree or equivalent experience

Opticianary License or American Board of Opticals Certification

Job description

JOB DESCRIPTION

GENERAL FUNCTION

At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great. The Licensed Target Store Manager delivers this mission by leading a Team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meets all goals and commitments set by the brand.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules
• Sets clear expectations that the store and Team Members be Guest Ready
• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests
• Orchestrates the flow on the floor, and is the caretaker to every guest and team member
• Works with Team Members to develop clear action plans for immediate and future development
• Ensures every Team Member is accountable to their action plans and commitments
• Delivers clear motivating and developmental feedback in a timely manner
• Creates a culture of being Simple, Fun and In‑style
• Completes annual performance reviews along with monthly coaching conversations with all Team Members
• Clearly understands the driving factors for success within their own business
• Identifies areas of opportunity and creates an action plan for improvement
• Understands that the Guest experience drives the results
• Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business
• Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business
• Recruits the highest caliber talent / maintains a bench of potential applicants
• Understands how the best performing Team Members work during peak traffic
• Creates schedules taking into account business trends, forecast and host traffic
• Owns the business and adjusts schedules as necessary to meet business need
• Completes payroll weekly
• Completes new hire and personnel change paperwork
• Is accountable to store’s shrink percentage
• Conducts Physical Inventory twice per year
• Completes monthly Store Visit Form for review with RTL and optical team
• Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions
• Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• Opticianary License or American Board of Opticals Certification as required by state law
• 3+ years experience in customer service or retail
• Recruiting, selection and development of talent
• Motivating and influencing others

PREFERRED QUALIFICATIONS

• 3+ years management or supervisory experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.