Licensed Security Dispatcher

Andy Frain Services; Pineville (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (EAP)

Benefits package

Employee discount program

Job summary

Andy Frain Services in Pineville, NC is hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors.

This full-time role requires strong attention to detail, professionalism, and a customer-first mindset, with benefits that include weekly pay and an Employee Assistance Program.

The security guard will patrol, monitor CCTV, respond to incidents, and maintain clear documentation while upholding company policies and post orders.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.
• Valid Driver's License.

Responsibilities

• Patrol assigned areas and monitor activity.
• Control access and manage traffic.
• Identify and report safety concerns.
• Respond to alarms and incidents.
• Monitor CCTV and complete logs.
• Greet and assist customers professionally.
• Maintain a visible, approachable presence on-site.
• Follow post orders and safety procedures.

Skills

Customer service

Communication

Alertness

Report writing

Professional appearance

Driver's license

Job description

Pay Range

$15.00/hr

Position Type

Full-time

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

LOCATION:

PAY:

$15.00/hour

POSITION TYPE:
Full-Time

SCHEDULE:

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• Valid Drivers License

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

• Valid North Carolina State issued Security D License.
• Valid Driver's License.
• Ability to walk or stand for extended amount of time.
• Pass a drug screen test and background check.

EEO is the Law