Licensed Practical Nurse - Triage

American Oncology Network, Inc.; Georgetown (TX); Hybrid; USD 41,000 - 58,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Licensed Practical Nurse to triage patient calls, assess conditions, and coordinate care with providers. You will review charts for adverse events, discuss lab results with physicians, and manage prescription refills while ensuring privacy and compliance.

The role supports multiple sites and may require overtime. The ideal candidate has 1–2 years of hematology/oncology experience, a current LPN license, CPR/BLS, and strong communication skills.

Qualifications

• High school education required and LPN program graduate.
• Unencumbered LPN license in state of employment or multi-state license.
• CPR and BLS certifications required.
• 1–2 years of hematology/oncology patient experience in clinic or hospital.
• Effective communication and team collaboration skills.

Responsibilities

• Answer/review patient calls to assess urgency and determine next steps.
• Consult with providers to present patient issues and direct calls accordingly.
• Review patient charts for potential adverse events prior to provider discussion.
• Discuss abnormal labs/tests with physicians to determine orders and documentation.
• Handle prescription refill requests per company policy and work across multiple sites.

Skills

Nursing assessment

Critical thinking

Communication

Attention to detail

Education

LPN Program Graduate

High school education

Tools

MS Office suite

Job description

Location:Lone Star OncologyHiring Range:$29.52 - $42.39Job Description Summary:Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient’s problem and/or condition and resolves the problem or direct calls to appropriate person.Primary Job Duties & Responsibilities:Answers and/or reviews phone calls from patients, caregivers, and outside entities and uses nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call. Reviews patients chart for possible adverse events related to treatment prior to discussing with the provider. Be able to discuss with physician and/or nurse practitioner the steps necessary to insure proper patient care. Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary. Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where provider can be contacted. Handle prescription refill requests according to Company procedure. Will be expected to work at any Company location to help meet Company’s business needs on an as needed basis, within reasonable expectations. Will also be expected to work overtime when given sufficient notice. Complies with all federal and state laws and regulations pertaining to patient privacy, patient’s rights, personnel law, safety, labor, and employment law. Adheres to Company and departmental policies and procedures, including IT policies and procedures and Disaster Plan. Performs other duties and projects as assigned.Job Qualifications and Requirements:Education:High school education requiredLPN Program GraduateCertifications/Licenses:Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state licenseMust have CPR and BLS certifications.Previous Experience (including minimum years of experience):1-2 years of experience with hematology/oncology patients in a clinic or hospital.Core Capabilities:Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.Computer Skills:Proficiency in MS Office Word, Excel, Power Point, and Outlook required.Travel : <25%Standard Core Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM.#AONC