Licensed Practical Nurse (LPN) Scheduler or Centralized Scheduler | Centralized Scheduling

Avera Queen of Peace; United States; Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO day 1

Retirement match

Career development

EOE

Job summary

Avera Queen of Peace Hospital is seeking a Centralized Scheduler to manage outpatient diagnostic orders, interpret physician requests, and schedule tests according to patient care protocols. The role emphasizes medical necessity validation and accurate data entry into the health information system.

The position requires an Associate's Science in Medical Assisting or 3–5 years in hospital/clinic operations, with preferred 4–6 years in related roles.

Qualifications

• Associate's Science in Medical Assisting from an accredited university/college and/or 3-5 years hospital, medical office, clinic, or hospital business operations experience
• Required education and experience for scheduling and medical information handling
• Ability to determine medical necessity validation and input orders into the health information system

Responsibilities

• Respond to outpatient diagnostic orders from physicians for scheduling tests and admissions
• Interpret physician requests and schedule single to multiple tests per patient care protocols
• Maintain data accuracy for scheduling dictionaries, order entry, and system upgrades
• Provide timely information to the Manager on scheduling, staffing, and customer service
• Assist with staff orientation, in-services, and competency attainment
• Maintain confidentiality and ensure compliance with safety regulations

Education

Associate's Science in Medical Assisting

Job description

Location: Avera Queen of Peace Hospital

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $19.50 - $25.50

Position Highlights

A Brief Overview The Centralized Scheduler is responsible for responding to outpatient diagnostic orders from physicians for hospital departments; interpret physician request for diagnostic test and schedule single to multiple tests according to required patient care protocols. This position requites the ability to determine medical necessity validation and handle medical information along with transpiring medical orders into the health information system.

Required Education, License/Certification, or Work Experience: Associate's Science in Medical Assisting from an accredited university/college and/or 3-5 years hospital, medical office, clinic, or hospital business operations experience

Preferred Education, License/Certification, or Work Experience: 4-6 years hospital, medical office, clinic, hospital business operations and/or Admitting Department experience

Varied Shifts, Monday-Friday, 8:00am-5:00pm; 48hrs/2wks **This position may be remote after 6-8 months of orientation**

You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview The Centralized Scheduler is responsible for responding to outpatient diagnostic orders from physicians for hospital departments; interpret physician request for diagnostic test and schedule single to multiple tests according to required patient care protocols. This position requites the ability to determine medical necessity validation and handle medical information along with transpiring medical orders into the health information system.

What you will do

Obtains information (including physician orders to schedule tests/procedures only) from physician offices for scheduling tests, procedures and admissions in an accurate, timely and sequential manner.

Incorporates faxed data, including but not limited to History and Physical, physician orders, and patient data from physician offices by logging into computer.

Demonstrates good rapport, continual education updates, and cooperative working relationship with physician office staff, all hospital departments, physicians, and co-workers.

Assist the Manager in maintaining technology application including maintaining accurate centralized scheduling dictionaries and on-line instructions, monitoring data integrity, suggesting upgrades for Meditech requests, order entry and implementing system upgrades.

Provides timely information to the Manager regarding the Centralized Scheduling process, staffing and customer service (physician office staff, all hospital departments, physicians and co-workers).

Assist with staff orientation and in-services and ensures competencies are obtained.

Maintains statistical information to ensure appropriate staff scheduling for optimum customer service.

Ensures medical necessity by reviewing physician orders and diagnosis, assures follow up for physician office and patients as necessary.

Ensure adequate information and notification of LMRP (Local Medical Review Policies) throughout the scheduling process.

Essential Qualifications

The individual must be able to work the hours specified.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.

These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience: Associate's Science in Medical Assisting from an accredited university/college and/or 3-5 years hospital, medical office, clinic, or hospital business operations experience

Preferred Education, License/Certification, or Work Experience: 4-6 years hospital, medical office, clinic, hospital business operations and/or Admitting Department experience

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.

Promote Avera’s values of compassion, hospitality, and stewardship.

Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

Maintain confidentiality.

Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• You Need & Then Some


• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.


• We support you with opportunities to help live balanced, healthy lives.


• Benefits are designed to meet needs of today and into the future.


• PTO available day 1 for eligible hires.


• Up to 5% employer matching contribution for retirement.


• Career development guided by hands‑on training and mentorship.


• Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.


• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].


• At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members.


• Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high‑quality services.


• Join us in making a positive impact on moving health forward.