Licensed Practical Nurse (LPN) - Home Instead

Home Instead; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in senior care is seeking a Client Care / Training Coordinator to enhance the lives of aging adults. This position involves conducting client consultations, managing service plans, and overseeing training programs for caregivers to ensure high-quality care and client satisfaction.

Qualifications

• One year's experience in home care or senior-related industry required.
• Valid driver's license essential.
• Computer skills and proficiency in Excel and Word necessary.

Responsibilities

• Conduct client consultations and create tailored service plans.
• Oversee training programs for Care Professionals.
• Maintain communication with clients and families.

Skills

Communication

Teamwork

Discretion

Education

College degree preferred

LPN preferred

Tools

Excel

Word

Job description

Objective :

Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care / Training Coordinator and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client / Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. As a Training Coordinator they will be responsible for the execution and organization of all training programs for Care Professionals. This position will also require the support of shared services.

Primary Responsibilities :

• Reflect the core values of AV Home Care Services LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct Client / CAREGiver introductions with every new client and with every new CAREGiver
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month / quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers / care providers.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Create a monthly training calendar.
• Schedule and conduct Care Pro Orientation
• Evaluate and update all orientation and training materials as needed.
• Schedule and conduct Care Pro Training, In-services, and Alzheimer’s Training

Secondary Responsibilities :

Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form.

Perform all other functions and responsibilities deemed necessary.

Conduct introductions, care consultations and quality assurance visits as deemed necessary.

Maintain regular attendance to execute job responsibilities.

Conduct Family Education sessions as needed.

Education / Experience Requirements :

College degree preferred

One year’s experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.

Must possess a valid driver’s license.

LPN preferred.

Knowledge, Skills, and Abilities :

Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.

Must have the ability to present a professional appearance and demeanor.

Must have the ability to operate office equipment.

Must have computer skills and be proficient in Excel and Word

Must have the ability to work as a part of a team.

Must have the availability to work evenings or weekends as required.

Must be patient and congenial on the telephone.

Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.

Must have the ability to work independently, maintain confidentiality of information and meet deadlines.

Must demonstrate excellent oral and written communication skills and the ability to listen effectively.