Licensed Practical Nurse - Call Center (#2162019)

Ahcdetroit; Michigan; Remote; USD 52,000 - 72,000; Full time

Job summary

A prominent healthcare provider is seeking a Licensed Practical Nurse (LPN) for their call center in Michigan. The position involves providing phone triage, managing clinical inquiries, and ensuring patient care services are effectively delivered. Candidates must hold LPN licensure and possess strong communication skills. This is a full-time role that offers an opportunity to work in a dynamic team environment.

Qualifications

• Must possess excellent verbal and written communication skills.
• Completion of certificate from accredited LPN course.
• Licensure with the Michigan Board of Nursing required.

Responsibilities

• Answer calls and respond to emails.
• Handle customer inquiries both over the phone and by email.
• Document all call information according to standard operating procedures.

Skills

Communication Skills

Interpersonal Skills

Time Management

Education

Completion of accredited LPN course

Tools

Electronic Medical Record (EMR) system

Job description

Licensed Practical Nurse - Call Center (Work from home-In Michigan)

Join to apply for the Licensed Practical Nurse - Call Center (Work from home-In Michigan) role at Advantage Health Centers

Licensed Practical Nurse - Call Center (Work from home-In Michigan)

Join to apply for the Licensed Practical Nurse - Call Center (Work from home-In Michigan) role at Advantage Health Centers

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License Practical Nurse- Call Center

Job Description

License Practical Nurse- Call Center

Job Title: License Practical Nurse (LPN) – Call Center

Department: Clinical Services

Reports To: Chief Medical Officer

OVERVIEW:

The LPN functions under the supervision of the clinical director and provides phone triage to determine the priority of care for established and new clinic patients. The LPN also manages messages of clinical matters such as external physician or specialist requests, medication refills, and referral inquiries to make sure information is given to the appropriate clinical parties. Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, and their families, other staff, physicians, vendors, and the public.

Duties, functions and responsibilities:

• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Enter new patient information into electronic medical record (EMR) system
• Update existing patient information
• Identify and escalate priority issues
• Route calls to the appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
  
  
  

Knowledge, skills, and abilities:

• Must possess excellent verbal and written communication skills as well as excellent interpersonal skills with patients, staff, and other health care professionals.
• Ability to assess, plan, implement and evaluate nursing care according to individual needs
• Basic understanding of health clinic processes and operations is required. Understanding of FQHC processes and operations preferred
• Knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior;
• Working knowledge of various clinical systems
  
  
  

Minimum qualifications:

• Education:
• Completion of certificate from accredited LPN course with passing of the NCLEX-PN exam.
• Licensure/Certifications
• Licensure with the Michigan Board of Nursing
• Basic Life Support (BLS) certificate (or within 3 months of hire)

• Work Experience
• 2-3 years clinical experience
• Experience with an Federally Qualified Health Center (FQHC) or outpatient medical facility preferred
  

Physical Requirements:

• Moderate exposure to adverse working conditions in performing certain activities
• Must be able to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
• Vision adequate to read documents, a computer screen, clinic related documents and forms
• Manual dexterity; the ability to lift up to 20 pounds independently; ability to sit, stand, walk, and bend frequently

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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