Description
About the role
This role offers an exciting opportunity to start a new career journey as a MyEyeDr. Licensed Dispensing Optician (LDO). You will analyze prescriptions to recommend high-quality vision care, fit, measure, and adjust eyeglasses, and provide oversight on all prescriptions within the office.
You Will
- Provide exceptional customer service by understanding and addressing patient needs
- Assist patients in selecting eyewear, using extensive product knowledge to educate them
- Analyze and assess patients' vision problems through conversation
- Oversee prescriptions throughout the office
- Maximize sales using the company's sales concepts, focusing on promotions, product choices, coatings, warranties, and backup eyewear
- Explain insurance benefits comprehensively to patients and maximize insurance plans
- Understand cost of goods and retail pricing to assist cost-conscious patients
- Focus on key patient indicators
- Educate patients on new prescriptions and lens care
- Use technical aids like pupillometer and PD ruler for proper fitting
- Ensure timely delivery and inform patients of delays
- Understand and utilize promotions, coupons, and third-party programs
- Conduct follow-up calls to recent eyewear recipients
- Verify eyewear with lensometer and inspect for quality
- Notify patients when glasses are ready and assist with fitting and adjustments
- Ensure accurate pricing and monitor pending jobs
- Maintain cleanliness and merchandise displays daily
- Handle returns properly and perform preliminary patient testing as needed
- Process payments accurately and maintain the office’s appearance
- Attend meetings and training sessions
- Perform other duties as assigned
About You
- Must be a State Board Certified Licensed Dispensing Optician
- AA or BA/BS in a related field is desirable
- 2-5 years of related eyewear experience
- Proven success in retail or office environments addressing diverse customer needs
- Comfort with optical and lens-related issues
- Ability to manage multiple prescriptions daily
- Strong interpersonal skills to build patient relationships
- Excellent communication skills and ability to prioritize in a fast-paced environment
- Proficiency with industry-standard equipment and systems
Growth With Us
- Career development through specific training programs
- Participation in vision coverage and product discounts
Introduction | MyEyeDr.
Are you looking for a meaningful career where you can make a difference? MyEyeDr. offers a high-growth environment focused on personalized, accessible healthcare. Join us to help people see, look, and be their best, in a collaborative and inclusive setting.
We value diversity and are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected characteristic.