Licensed Optician - Optical Specialist

National Vision; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Generous Paid Time Off & Company Holidays

Employee Eyewear Discount

Job summary

National Vision in Jacksonville, Florida, seeks an Optical Specialist to enhance the customer experience in-store. This role is vital for delivering personalized service from eyewear selection to pickup.

The ideal candidate has at least one year of experience in optical, retail, or customer service, along with a high school diploma. Competitive pay and benefits, including health and dental insurance and professional growth opportunities, are provided.

Qualifications

• 1+ year experience in optical, retail, sales, or customer service.
• Active dispensing license as required by the state.
• Ability to prioritize customer satisfaction.

Responsibilities

• Deliver personalized service at every stage of the visit.
• Guide customers through eyewear selection and fitting.
• Perform finishing work including final adjustments and inspections.

Skills

Customer service

Multitasking

Time management

Clear communication

Education

High School Diploma or equivalent

Job description

Job Description

The Optical Specialist is a customer‑facing role at the heart of the Eyeglass World in‑store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre‑exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on‑brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high‑quality experiences.

Essential Functions

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre‑exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand‑aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

All Positions

• Perform other duties as assigned
• Comply with all policies and standards

Qualifications

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Hold an active dispensing license as required by the state
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment

Training Programs: Develop your skills and knowledge with our comprehensive training offerings.

Educational Courses: Gain access to courses that support both your personal and professional development.

Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long‑term.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.