Licensed Optician - Newbury St

Warby Parker; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid holidays

Vacation days

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Free eyewear

Job summary

Warby Parker in Boston is looking for enthusiastic Opticians to join our team. You'll work directly with customers, helping them choose eyewear while ensuring top-notch service. Your passion for the eyewear industry will shine as you create a welcoming atmosphere for all.

Required skills include being licensed, effective communication, and a positive attitude. Full-time employees enjoy robust benefits, including health and dental insurance, paid leave, and a retirement plan.

Qualifications

• Licensed to dispense eyewear in the relevant state.
• Passionate about eyewear and retail.
• Ability to break down technical terms.
• Dedicated to customer and teammate satisfaction.
• Energetic and positive with adaptability.
• Detail-oriented with multitasking abilities.
• Open-minded and committed to learning.

Responsibilities

• Assist customers with their eyewear needs.
• Take and record measurements accurately.
• Fit and adjust eyewear to meet customer standards.
• Explain prescription details and product offerings.
• Ensure exceptional service is provided.

Skills

Customer service

Communication

Detail-oriented

Adaptability

Teamwork

Education

Licensed dispensing optician or ABO certified

Job description

Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in‑house optical all‑stars and play an integral part in what we do – helping people see! In this role, you'll become an expert in our brand and our glasses. Whether you’re helping longtime Warby Parker fans or first‑time wearers, you’ll deliver extraordinary customer service to leave them excited and confident about our glasses. Along the way you’ll partner with motivated, collaborative individuals who take their work (but not themselves) seriously. You’ll also expand your current skill set with a slew of career‑advancing resources and benefits.

What you'll do

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Who you are

• A licensed dispensing optician in states that require a license (or an ABO certified optician in non‑licensing states)
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator – you can break down technical terms for customers to easily understand
• Dedicated to going above and beyond to make customers (and your teammates!) happy
• An energetic, positive team player who is able to adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented and capable of juggling a wide range of responsibilities
• Open‑minded – you’re constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits for full‑time employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

Benefits for part‑time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.