Licensed Optician Macy's - LensCrafters - Wayne, NJ

Luxottica; Wayne (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Optician to join their team in Wayne, NJ. This role is pivotal in providing exceptional customer experiences, ensuring that every customer receives personalized service and expert advice on eyewear. You will be responsible for engaging with customers, assisting them in selecting the best frames and lenses, and ensuring that all eyewear meets the highest optical standards. The ideal candidate will have a passion for customer service, a strong background in optical dispensing, and the ability to work effectively with technology. Join a dynamic team that values innovation and quality care in the eyewear industry.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• High School Diploma or equivalent required.
• State licensure or certification as an optician is essential.
• Optical dispensing experience preferred.

Responsibilities

• Deliver exceptional customer service and assist customers in selecting eyewear.
• Educate customers on LensCrafters' guarantees and services.
• Ensure finished eyewear meets optical standards.

Skills

Customer Service

Optical Dispensing

Sales Skills

Communication

Technology Engagement

Education

High School Diploma

State Licensure as Optician

Tools

Point of Sale System

Inventory Management Systems

iPad/Tablet

Job description

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Licensed Optician Macy's - LensCrafters - Wayne, NJ

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
• Execute our CEE Service Model through Connect, Explore and Exceed.
• Ability to support problem solving and troubleshooting.
• Engage patients, customers, and fellow associates with the use of our technology to support experiences.
• Deliver the Diamond Service Principles and Service Vision.
• Celebrate the LensCrafters Advantages and lead in the location that sets the tone for customer service.
• Anticipate problems before they occur; explore underlying reasons for recurring customer problems; go beyond symptoms to get at causes; strive to develop long-term solutions to problems.
• Assist the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggest improvements and recommend solutions to problems.
• Show patience and courtesy with customers; track down answers to unfamiliar questions or products.
• Assist co-workers who have questions or problems; cooperate readily in group efforts.
• Act as a leader in optical acumen that provides a voice for associates due to their expertise.
• Educate the customer on LensCrafters’ guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans, and warranties.
• Handle tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, and being thorough and exact in details.
• Ensure finished eyewear meets optical standards and customer requirements/requests.
• Celebrate the LC Advantages at dispense.
• Strive to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
• Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operate the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance, and coupons.
• Proficient in Order tracker to support customers getting orders RWP (ready when promised).
• Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms.
• Ensure a positive and productive Store Manager/Macy's Host relationship that contributes to growing the business and customer satisfaction.

BASIC QUALIFICATIONS

• High School Diploma or equivalent.
• State licensure or certification by a nationally-recognized opticianary association as an optician.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener.
• Awareness of current fashion trends.
• Sales skills – ability to use and carry an iPad/tablet.
• Comfortable with the use of technology to engage patients, customers, and associates.

PREFERRED QUALIFICATIONS

• Actively studying LensCrafters Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.