Licensed Optician - Bristol, CT - LensCrafters

EssilorLuxottica; Bristol (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing vision care in the community. As a Licensed Optician, you will play a vital role in delivering exceptional customer service and high-quality eyewear. This position offers an opportunity to develop your skills in the optical industry while contributing to a team that values quality and customer satisfaction. With a commitment to continuous learning and improvement, you will thrive in a dynamic environment that embraces new technology. If you're passionate about making a difference in people's lives through better sight, this role is perfect for you.

Benefits

Healthcare Benefits

Retirement Plans

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• Must have a high school diploma and state licensure.
• Experience in optical dispensing and strong customer service skills are essential.

Responsibilities

• Deliver exceptional customer service and fit eyewear accurately.
• Assist customers with complex product needs and ensure satisfaction.

Skills

Customer Service Skills

Optical Dispensing Experience

Communication Skills

Basic Math Skills

Selling Skills

Education

High School Diploma or Equivalent

State Licensure

Tools

POS Systems

iPad/Tablet

Job description

Requisition ID: 857708

Store #: 001011 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At LensCrafters, we're passionate about bringing people better sight. It takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing customer service and sales techniques to grow in your career.

LensCrafters is the largest optical retailer in North America with over 1,000 stores. As part of Luxottica, an industry leader, we've maintained a high standard of quality, making us a leader in vision care for over 35 years.

Role Overview

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in customers' lives by delivering legendary customer service and perfectly crafted high-quality eyewear that exceeds expectations.

Major Duties & Responsibilities

1. Welcome all customers and set expectations.
2. Custom fit glasses and precisely place prescriptions in lenses.
3. Act as a leader in optical knowledge.
4. Take and record measurements; accurately adjust/fit eyewear, ensuring standards and customer needs are met.
5. Assist with complex product needs and prescriptions.
6. Use technology accurately and thoroughly, even under time pressure; maintain exceptional product knowledge.
7. Be proactive, explore root causes of issues, and ensure customer satisfaction.
8. Multitask, prioritize, and manage time effectively.
9. Strive to achieve results on Brand KPIs and competencies.
10. Maintain store appearance, keeping it clean and organized.
11. Report safety opportunities and demonstrate safe work practices.
12. Be resourceful, self-motivated, and committed to continuous learning and improvement.
13. Adhere to company policies, including discounts, promotions, and inventory management.

Basic Qualifications

• High School diploma or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communication, listening, and team building
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills; ability to use and carry an iPad/tablet
• Familiarity with POS systems, computers, and calculators
• Willingness to embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Employee pay depends on various factors including location, experience, and qualifications. Benefits may include healthcare, retirement plans, paid time off, and employee discounts. A competitive bonus and/or commission plan may also be offered.

Upon request and in accordance with laws, EssilorLuxottica provides reasonable accommodations for individuals with disabilities. To request accommodations, contact the SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity, or other protected characteristics. Native Americans in the US are given preference per Tribal Law.