Licensed Optician

EssilorLuxottica Group; Dartmouth (MA); Presencial; USD 33.000 - 52.000; Tempo integral

Benefícios oferecidos por esta vaga

Health care

Retirement plans

Paid time off

Employee discounts

Resumo da vaga

EssilorLuxottica's LensCrafters team in Dartmouth, MA is seeking an Optical Team Member to deliver expert eyewear fitting and exceptional patient experiences. You will take precise measurements, place prescriptions in lenses, and assist peers while upholding safety and store standards.

The role emphasizes customer service, product knowledge, and accuracy. Weekend/evening availability is required; benefits include health care, retirement plans, paid time off, and employee discounts.

Qualificações

• High School graduate or equivalent.
• Active state optical licensure; must maintain license.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills – ability to use and carry a tablet.
• Embraces new technology and change.

Responsabilidades

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Utilizes practice tools and adheres to company policies and procedures.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded.
• Presents, celebrates and educates at time of dispense.
• Takes pride in practice appearance, shows initiative to keep clean, attractive and organized.

Conhecimentos

Customer service

Communication

Teamwork

Math skills

Inventory management

Sales skills

Tablet use

Formação

High School diploma

Optical licensure

Ferramentas

Point-of-sale

Tablet usage

Inventory systems

Descrição da vaga

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At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES and RESPONSIBILITIES

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Utilizes practice tools and adheres to company policies and procedures.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
• Commits to delivery date and time, seeks feedback and ask for referrals.
• Strives to achieve exceptional results on KPIs and competencies.
• Presents, celebrates and educates at time of dispense.
• Takes pride in practice appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Performs other duties as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Active state optical licensure; must maintain license
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of inventory management systems
• Strong basic math skills
• Sales skills – ability to use and carry a tablet
• Embraces new technology and change

PREFERRED QUALIFICATIONS

• Previous eyecare and/or customer service experience
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

Pay Range:23.97 -37.39

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.